You have a message notifying you of a package but when you go to the SantaPocket locker to scan the QR code, the drawer does not open? Check out the list of cases below to handle with SantaPocket!
. Are you scanning the correct cabinet number QR code? Please double check The cabinet number is in the form “#SP00..” in the SMS message sent or on the app in the “Order History” section
Are you using the correct phone to receive the message to pick up the goods? Go to "Order History" on the app and check the recipient's phone number again! This also applies to phones with 2 SIM cards.
. Has your phone turned on 3G/4G? In case the network, wifi, or connection is weak, the phone cannot connect to the cabinet. Please be patient and try again a few times!
If you have checked the above 3 cases but still cannot open the cabinet, contact our Hotline immediately at 0974 549 066 for detailed assistance!
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Download the SantaPocket app at:
IOS: https://apps.apple.com/app/id1507758260
Android: https://play.google.com/store/apps/details…
#SantaPocket #SmartDeliveryLocker #Combros #Sugaproduct
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