You have a text message informing you about the package, but when you go to the SantaPocket cabinet and scan the QR code, the cabinet does not open? Checklist the cases below now to handle with SantaPocket!
Scan the QR code to receive the goods but the cabinet does not open?
. Are you scanning the QR code for the correct cabinet number? Please check that the Cabinet Number is in the form "#SP00.." in the SMS sent to or on the app in the "Order history" section.
. Are you using the correct phone to receive the message to pick up the goods? Go to "Order History" on the app and check the recipient's information! This also applies to phones with 2 SIMs
. Has your phone turned on 3G/4G? In case the network, wifi, or connection is weak, the phone cannot connect to the cabinet. Please be patient and try again a few times!
If you have checked the 03 cases above but still cannot open the cabinet, immediately contact Hotline 0974 549 066 for detailed support!
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Download the SantaPocket app at:
iOS:https://apps.apple.com/app/id1507758260
Android:https://play.google.com/store/apps/details...
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