Operating Regulations

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SANTA JOINT STOCK COMPANY

SOCIALIST REPUBLIC OF VIETNAM

Independence - Freedom - Happiness

No.: /2026/DA-SANTA

Ho Chi Minh City, [day] [month] 2026

OPERATING REGULATIONS

SANTAPOCKET E-COMMERCE SERVICE APPLICATION

I. General Principles

SANTA JOINT STOCK COMPANY, Enterprise Code No. 0318029353, first registered on 07/09/2023 and issued by the Business Registration Office - Department of Planning and Investment of Ho Chi Minh City. The Company has been operating the Santapocket application on a trial basis since November 2025.

Principles:

The Santapocket e-commerce marketplace is operated and developed by SANTA JOINT STOCK COMPANY. It is an e-commerce environment connecting Sellers and Buyers with goods such as food, beverages, second-hand items, fashion, cosmetics, etc.

Traders, organizations, and individuals participating in the trading of goods on Santapocket do so freely and voluntarily on the basis of respect for each other's lawful rights and interests, and in a manner not contrary to the provisions of law.

Products posted on Santapocket must fully comply with the relevant provisions of law and must not fall within the cases in which business or advertising is prohibited by law. Traders, organizations, and individuals participating in trading activities must comply with the Law on Protection of Consumer Rights and are solely responsible for all matters relating to the products they supply.

The trading of goods through Santapocket must be carried out openly and transparently, ensuring the rights and interests of consumers.

All contents of these Regulations comply with the current legal system of Vietnam. Members participating in Santapocket must themselves study their legal responsibilities under the current laws of Vietnam and undertake to properly implement the contents of the Santapocket application's Regulations.

II. General Provisions

Name of the e-commerce service application: Santapocket

Seller: an individual, or a partner enterprise/organization, wishing to use the services of Santapocket - a store owner - to open an account and list goods for sale on the Santapocket application. Suppliers are required to sign an e-commerce service contract with SANTA JOINT STOCK COMPANY in order to have a seller account activated/issued and to use the utilities of Santapocket.

For online promotional activities: Where a Seller wishes to create discount coupons to promote its services, the Supplier must sign a promotion service contract with us.

Buyer/Customer: individuals and organizations who wish to look up information about products/services on Santapocket and wish to place orders online.

Member: users who have registered an account on the Santapocket application system, including both Sellers and Buyers.

Members participating in transactions on Santapocket are traders, organizations, and individuals wishing to buy/sell products or use transportation services, etc.

Members must register and declare their relevant personal information initially, be officially recognized by the Santapocket Application Management Board, and be permitted to use the services provided by Santapocket (through the signing of a contract - for members who are Suppliers).

When you register as a member of Santapocket, the member understands that:

• The member may create a personal account for their own use.
• The member may purchase goods and use services at the prices and to the standards committed to by lawful traders and published on Santapocket.

The contents of these Regulations comply with the current provisions of Vietnamese law. Members participating in Santapocket must themselves study their legal responsibilities under the current laws of Vietnam and undertake to properly implement the contents of the Santapocket application's Regulations.

III. Transaction Process

1. Process for Buyers:

When wishing to use the features of the SantaPocket e-commerce service application, Buyers follow the process below:

Account registration/login

The Buyer opens the SantaPocket application, then enters their phone number => selects a verification method (Zalo, SMS, or voice call) => taps to get the code => enters the 6-digit code => logs in

Renting a smart locker on the application

To rent a SantaPocket smart locker, the user performs the following steps:

Step 1: The user opens the application and taps the locker section => checks the residential building locations that have available lockers and the numbers of the available lockers.

Step 2: The user then taps an option on the application's main screen, including: send/receive/rent, and then scans the QR code on the locker to open it and rent/use the locker on the application.

Step 3: After scanning the code, the application interface will display as follows. The buyer enters the information, including: phone number, recipient's name, type of goods, and compartment size → taps Send

Step 5: The compartment opens; place the goods inside and close the locker.

Receiving goods sent to the user in a locker

Step 1: Open the SantaPocket app and select “Receive”

Step 2: Scan the QR code attached to the locker

Step 3: Select the order to be received and select “Receive”

Placing an order

To order food on the SantaPocket app, the buyer follows these steps:

Step 1: On the home screen, the buyer taps Market => selects a product => adds it to the cart => taps Buy now

Step 2: The buyer then taps Place order to submit the order. Please note that the default payment method is the Santa wallet; therefore, in order to place an order, the buyer must top up sufficient balance into the wallet before placing the order.

Tracking orders

To track the purchase history generated on the app, customers tap the Orders section to follow the orders placed.

Reviewing a product after a successful purchase

Step 1: Go to Market, Orders section

Step 2: Select the “Delivered” section → the buyer then selects the product they want to review

Step 3: Enter a rating and review of the product (reviews can be anonymous)

Step 4: Tap Review to complete

Process for topping up the Santa wallet for payments

To pay for orders and transactions on the SantaPocket e-commerce marketplace, the buyer must top up the Santa wallet to have a balance available for payment.

Step 1: On the home screen, the buyer taps Top up Xu

Step 2: The buyer then selects the amount to top up (the system converts 1 Xu to 10 VND; for example, 100,000 VND = 10,000 Xu) => selects a top-up method (Payoo, MoMo wallet, PayMe, or VNPay) => taps Top up Xu. The buyer then completes the transaction following the instructions of the payment system.

Description of the icons displayed in the Santa wallet section

• The icon showing the Santa wallet balance is the balance when the customer tops up to make transactions (the system converts 1 Xu to 10 VND; for example, 100,000 VND = 10,000 Xu)

• The icon showing accumulated points that Santa grants to users. Specifically, when a member has a completed receiving order or a locker rental order lasting one hour or more.
• In addition, members using Santa's services who send a referral code to friends to register an account on SantaPocket will receive the following incentives from Santa:
• For the referrer: 1 free use to experience Santa's smart utility locker.
• For the referred person: 3 completely free uses to experience Santa's smart utility locker when registering and using the app for the first time.

2. Process for Sellers:

To become a Seller in the Market section of the SantaPocket application, a member registers following this process:

Step 1: When wishing to sell on the SantaPocket marketplace, the seller may call the hotline 0974 549 066, and SantaPocket will send a registration form for the seller to complete their information. The link is as follows: https://docs.google.com/forms/d/1SbfqkQk-E4W_AhfZgWpRpsvSFPmq3fqb- o2CHXWJ5Ig/edit

Step 2: The seller fills in the required information in the registration form, as follows:

Part 1: Store/business name

• Store name
• Full name of the representative
• Contact phone number
• Contact email
• Warehouse address
• Tax code, date of issue, place of issue
• Type of business (household business/enterprise/freelance individual business)

Part 2: Product information

• Product categories to be registered
• Description of the products sold
• Do the products have inspection/quality certificates?

Part 3: Payment information

• Name of the bank account holder
• Account number
• Bank name and branch
• Attachments (business license,

citizen ID/ID card of the representative, sample product images, brand logo, product quality inspection certificates)

After filling in the information, the Seller taps the “Submit” button to send the information to the SantaPocket application Administrator.

Step 3: The Administrator will review the account information and verify the seller by checking the tax code provided by the seller on the General Department of Taxation's website https://tracuunnt.gdt.gov.vn/tcnnt/mstdn.jsp.

After reviewing the information against the information provided by the seller, the Management Board will notify the Seller about signing the e-commerce service contract. Once the parties have completed the signing of the contract, the Administrator will create an admin account for the seller and send the login link and account details so that the seller can manage their storefront on the marketplace.

Product listing process

Step 1: The seller logs in to the admin account

Step 2: Then tap the “Products” section => then tap the products section

Then tap “Add product”

Step 3: The seller fills in the following information:

• Product images
• Basic information: product name, product code, cost price, selling price, VAT, description, category, sub-category, product unit, product weight, stock quantity, supplier, warehouse code

Then tap Create product

Process for managing listed products

Step 1: The seller logs in to the admin account

Step 2: Then tap the “Products” section => then tap the products section

The list of created products is displayed as follows:

Order management process

Step 1: The seller taps the “Promotions” section => taps the “Hot Deals” section

Step 2: The seller then taps “Add new”

The seller then fills in the following information: hot deal name, validity period, applicable products => selects Save and publish

Warehouse management process

Step 1: The customer taps the Warehouse section

Step 2: The warehouse information will be displayed on the interface

Step 3: If the seller wants to add a warehouse, tap “Add warehouse”

Then fill in the information according to the required form and tap Create warehouse

Revenue management process

Step 1: The Seller selects the Reports section

Step 2: All reported revenue will be displayed here

Managing incoming orders

Step 1: The Seller selects the Orders section

Step 2: All orders will be displayed here

3. Delivery and receiving method (service provision method):

• Delivery service is provided
• There are affiliated delivery partners
• The Seller delivers by themselves (or hires a delivery provider by themselves)
• Other: the Seller places the goods in a mobile locker located at a fixed Santapocket location (the location is chosen by the buyer)

Responsibility for providing goods documents during delivery:

Providing documents and invoices relating to the goods is the responsibility of the Seller. The Seller undertakes to always enclose in each package: the sales invoice and related documents proving that the product belongs to the seller, before placing the goods in the locker for handover.

If a buyer has questions about the purchase documents after the goods have been delivered, the buyer should contact the seller directly to lodge a complaint and request resolution.

4. Goods inspection policy

• For products bought, sold, and exchanged on the application:

To ensure customers' rights, SantaPocket supports customers in inspecting goods before paying for the order. The buyer should take photos upon receiving the goods and before opening them, to keep evidence of the condition of the packaging, and record a video of the unboxing process to support complaint handling (if any). If the product packaging shows signs of damage (torn/dented/broken/wet) and you suspect that the goods inside have been damaged, please refuse to accept the goods and notify SantaPocket.

If the goods are damaged or do not match the description in the order, please contact SantaPocket's Customer Care Department immediately through the Contact Us section on the application so that SantaPocket can help the customer get in touch with the Seller to find an appropriate solution. While waiting for SantaPocket to verify and resolve the request for product exchange, return, or refund, please store the order and keep it in its original condition.

5. Product maintenance and warranty policy

Depending on the policy of each business unit, there will be separate product warranty and maintenance arrangements for each period. SANTAPOCKET encourages customers to consult and carefully study the product information of the business units, especially information about warranty and maintenance policies for products (if any).

6. Product return and exchange policy

SANTAPOCKET applies the following return and exchange policy to tangible goods provided on the e-commerce application:

Conditions for return and exchange:

The Customer agrees that SantaMarket will only refund the product to the Customer in one of the following cases:

• SantaMarket or the Seller confirms that it has successfully received the returned product in order to proceed with the refund.
• SantaMarket decides to refund the Customer immediately without requiring the Customer to return the product;
• SantaMarket decides to refund the Customer immediately once the Customer has sent the product back to the carrier and the carrier confirms that it has received the returned product.
• In certain special force majeure cases where the Customer requests an exchange or refund beyond the return period or not meeting the return conditions set out in:
• Product return and exchange policy
• And the product is not on the list of items with restricted returns
• The product must still be within the warranty period mentioned

SantaMarket will consider and negotiate with the Seller in order to support the Customer in returning the goods/receiving a refund within a scope consistent with the SantaMarket Policy.

Products not eligible for return or exchange include:

• Goods with missing parts or that are no longer new;
• Goods damaged during use by the customer; and
• Goods whose color differs due to lighting or image quality.

Steps to request a return or exchange:

• Step 1: The customer needs to check the applicable cases, the return policy, and the relevant regulations on returns, including attached gifts.

The customer notifies SantaMarket when:

• The product has an external defect (scratches, external damage, breakage): within 72 hours of successful receipt
• Or the product was delivered incorrectly or incompletely: within 4 days of successful receipt.

You should also prepare additional evidence for later comparison/complaints, such as:

• A video clip of opening the package, from the start of the external unboxing through to inspecting the product inside the box.
• A photo of the package label showing the order code.
• The external condition (tape, seal, shape of the box), especially at positions suspected of affecting the product.
• The condition of the product inside.

To protect customers' rights and so that SantaMarket has a basis to work with the relevant departments, for all exchange/return/warranty requests you need to provide photos/clips of the defective product. If, after the exchange/return period has passed, we have not received sufficient photos/clips from the customer, SantaMarket reserves the right to decline support. In addition, customers should record a video clip of the product being packed, to serve as evidence for comparison/complaints relating to returns later (if needed).

• Step 2: SantaMarket will send a confirmation message and an email with exchange/return instructions to the Buyer immediately after the Buyer successfully registers the exchange/return.
• Step 3: SantaMarket collects the product free of charge at the Buyer's address nationwide.
• Step 4: SantaMarket collects the product free of charge at the Buyer's address nationwide.
• Please do not stick tape directly onto the product's box.
• Write the following information on the outside of the packaging: order code, return/exchange request code, collection code.
• SantaMarket reserves the right to decline support for returned products that have not been packed in accordance with the regulations.
• Please send the correct product and the quantity registered. SantaMarket is not responsible for products beyond what was recorded in the return/exchange request.
• Step 5: The Buyer returns the package to a SantaPocket smart locker for the Santa collection staff
• Please place the package in a SantaPocket locker, using as the recipient's phone number that of the Santa collection staff member provided by Customer Care, and inform Customer Care that the package has been placed in the locker.
• SantaMarket is not responsible if the customer enters the wrong recipient phone number and does not inform Santa that the package has been returned to the SantaPocket locker. Time limit for requesting a return or exchange

If the goods are defective in a case eligible for return/exchange under Section 1, the Customer must notify SANTAPOCKET within 48 hours of receiving the goods in order to be supported with an exchange. After the 48-hour period, we will not support the resolution of the customer's request, because the customer is deemed by default to have accepted the delivered product.

Time limit for processing requests

Immediately after receiving the product to be exchanged/returned from the Buyer, we will evaluate the product and notify the customer of the result and the solution for the return/exchange within 05-07 working days.

7. Refund policy

• SantaMarket will support customers in returning products and will not charge any additional fees.
• Please pack the product so that SantaMarket can collect it free of charge.
• Refund method:
• For orders paid online: SantaMarket will refund to the bank account selected by the Customer.
• Depending on the processing time of each bank, it may usually take 7 – 10 working days for the money to reach the Customer's account. If the Customer has not received the money in their account after 10 working days, please contact us again through the customer service hotline 0974549066. We will immediately contact the bank to ask them to check and process it faster for the Customer.
• Note: SantaMarket will send a notification once it has received the product sent back by the Customer. Please note that SantaMarket will refund the value of the product that the Customer has paid. Shipping fees, installation fees, surcharges, and additional promotions will not be refunded.

8. Dispute and complaint resolution process:

When a dispute or complaint arises, Santapocket encourages negotiation and mediation between the parties in order to reach an agreed solution. If the parties cannot reach an agreement through negotiation and ask Santapocket to step in and resolve the matter, Santapocket's decision shall be final.

Point of contact for receiving and handling disputes:

SANTA JOINT STOCK COMPANY

• Address: 161 Truong Van Bang, Cat Lai Ward, Ho Chi Minh City, Vietnam.
• Email: info.santapocket@suga.vn
• Hotline: 0974 549 066

Disputes and complaints will be received and handled by us in the following order:

Step 1: Santapocket receives the complaint or dispute information.

Step 2: Santapocket verifies the information.

Step 3: Santapocket acts as a third-party mediator between the members (if the dispute is between a Buyer and a Supplier), or negotiates directly with the member (if the dispute is between a member and Santapocket).

Step 4: The dispute is settled through negotiation or mediation, if the negotiation/mediation is successful.

Step 5: If negotiation and mediation fail, the dispute will be resolved at a competent People's Court. The court's judgment is binding on the parties.

In particular:

• Disputes between a Seller and a Buyer/service user:

Both parties must take an active role and responsibility in resolving the issue.

Disputes relating to product quality or refund/warranty policies, etc., are the primary responsibility of the Seller, who must resolve them with the Buyer. The Santapocket application is only responsible for acting as an intermediary: receiving information from the Buyer/service user and forwarding it to the Seller, mediating between the two parties, and facilitating the resolution process between them.

The Seller is responsible for providing documents certifying the information relating to the matter that is causing the conflict with the Buyer/service user. For our part, Santapocket is responsible for providing information relating to one member if the other party so requests.

Once the Buyer/service user and the Seller have resolved the dispute, both parties must report back to the Santapocket application Management Board. Where a transaction gives rise to a conflict and the fault lies with the Seller, Santapocket will take measures such as issuing a warning, locking the account, or referring the matter to the competent legal authorities, depending on the seriousness of the violation. The Company will terminate and remove all listings of that Seller's products on the Santapocket application. At the same time, we will require the Seller to compensate and reimburse the Buyer/service user appropriately.

If the Buyer/service user and the Seller cannot reach an agreement to resolve the dispute, either party has the right to bring the matter before a competent People's Court.

We, Santapocket, always respect and strictly comply with the provisions of law on protecting customers' rights. All fraud and dishonest conduct in business is condemned, and violating parties bear full responsibility before the law.

• Disputes between a member (users in general) and Santapocket

Santapocket bears the greatest responsibility for resolving conflicts, mediating, and safeguarding the interests of members. If the conflict is determined to be the fault of Santapocket, the application's Management Board will promptly propose a solution that meets the criteria set by the other party. Conversely, if the conflict arises from the member's fault, Santapocket will send a notice requiring correction or change in accordance with Santapocket's regulations in order to end the conflict, and may apply measures such as issuing a warning, locking the account, or even terminating all of the member's transactions on the application if necessary.

If the agreement does not achieve the result both parties desire, either party has the right to bring the matter before a competent People's Court.

Santapocket undertakes to resolve all disputes and complaints objectively, on the basis of the contractual agreement and the provisions of law.

IV. Payment Process

Payment process between the buyer and the Seller

• Step 1: The Buyer selects a product
• Step 2: The Buyer confirms the online order and selects a payment method via the Santa wallet or the Payoo payment gateway, MoMo wallet, or VNPay wallet (if the Santa wallet balance is insufficient), and selects a locker in a suitable area to receive the goods
• Step 3: The Seller confirms the order.
• Step 4: The Seller brings the goods to the locker address chosen by the buyer and places them inside
• Step 5: The Buyer collects the goods from the selected locker
• Step 6: Santapocket reconciles the revenue from the marketplace and transfers the revenue back to the seller by bank transfer to the seller's bank account.

Payment process between the buyer and the marketplace owner for topping up the Santa wallet

Step 1: On the home screen, the buyer taps Top up Xu

Step 2: The buyer then selects the amount to top up (the system converts 1 Xu to 10 VND; for example, 100,000 VND = 10,000 Xu) => selects a top-up method (Payoo, MoMo wallet, or VNPay) => taps Top up Xu. The buyer then completes the transaction following the instructions of the payment system.

Payment process between the Seller and the owner of the SANTAPOCKET e-commerce marketplace

The owner of the SANTAPOCKET e-commerce marketplace reconciles the revenue on the marketplace and deducts the e-commerce platform usage fees; the marketplace management board then transfers the revenue to the seller by bank transfer to the seller's bank account.

V. Measures and Tools to Ensure Transaction Security

The Management Board has used security services to protect the information that members post on Santapocket. To ensure that transactions are completed successfully and to minimize any risks that may arise, Sellers need to provide complete information (name, address, phone number, email) so that the Santapocket Application Management Board can update it on each listing on the application.

Buyers should not give detailed payment information to anyone via email or other forms of communication. Santapocket is not responsible for any loss or risk that members may incur when exchanging information over the Internet or by email. Members must absolutely not use any program, tool, or other means to interfere with the system or alter the data structure. Distributing, spreading, or encouraging any activity intended to interfere with, sabotage, or infiltrate the application system is strictly prohibited. All violations will be handled in accordance with the Regulations and the provisions of law.

All transaction information is kept confidential, except where it must be provided at the request of legal authorities.

VI. Consumer Personal Information Protection Policy

Purpose and scope of information collection:

• Purpose of information collection:

We collect only the personal information necessary for the following purposes:

• Orders: to handle matters relating to your orders;
• Account Maintenance: to create and maintain your account with us, including any loyalty or reward programs attached to your account.
• Consumer Services and Customer Care: including responses to your requests, complaints, and feedback;
• Personalization: We may combine the collected data to gain a more complete view of a consumer, thereby enabling us to serve you better with stronger personalization in aspects including but not limited to: (i) improving and personalizing your experience on the Santapocket e-commerce application, (ii) improving utilities and services, tailoring them to individualized needs, and arriving at new service ideas, and (iii) serving you with recommendations and advertisements tailored to your interests.
• Security: for the purpose of preventing activities that damage customers' user accounts or that impersonate customers.
• As required by law: depending on the provisions of law at each point in time, we may collect, store, and provide information at the request of competent state authorities.
• Scope of collection:

For Sellers: SANTAPOCKET collects information about:

Part 1: Store/business name

• Store name
• Full name of the representative
• Contact phone number
• Contact email
• Warehouse address
• Tax code, date of issue, place of issue
• Type of business (household business/enterprise/freelance individual business) Part 2: Product information
• Product categories to be registered
• Description of the products sold
• Do the products have inspection/quality certificates?

Part 3: Payment information

• Name of the bank account holder
• Account number
• Bank name and branch
• Attachments (business license, citizen ID/ID card of the representative, sample product images, brand logo, product quality inspection certificates)

For Buyers: SantaPocket collects the following information: full name, phone number, address, password

Scope of use of information:

Santapocket will use the personal information provided by the Customer to carry out the following tasks:

• Supporting the Customer by answering all questions and concerns relating to the products the Customer is interested in;
• Providing information relating to products and new offers/promotions for the Customer if the Customer registers to receive notification emails;
• Preventing activities that damage the Customer's user account or that impersonate members;
• Contacting and working with the Customer in special cases.
• Supporting Santapocket's customer care system, customer management, and customer care and collection of customer feedback.
• Where required by law: the Santapocket e-commerce transactions are responsible for cooperating in providing members' personal information at the request of judicial authorities, including the People's Procuracy, the Court, and the Police Investigation Agency, in connection with any violation of the law by the Customer.

Third parties entitled to access the Customer's personal information:

We will not provide your personal information to any third party, except for the necessary activities below:

• Partners who provide services to us in connection with order fulfillment, limited to the scope of information necessary and subject to regulations ensuring the security and confidentiality of personal information.
• We may use the services of a third-party Seller to carry out certain activities relating to the Santapocket e-commerce transaction application, and in that case this third party may access or process personal information in the course of providing those services. We require these third parties to comply with all relevant laws on personal information protection and relevant security requirements concerning personal information.
• Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
• Business transfer (if any): in the event of a merger or consolidation, in whole or in part, with another company, the buyer will have the right to access the information stored and maintained by us, including personal information.

Information storage time:

The customer's personal information will be stored until the customer requests cancellation or the customer logs in and carries out the cancellation themselves. In all cases, the customer's personal information will be kept confidential on Santapocket's servers.

Address of the entity collecting and managing personal information:

Entity name: SANTA JOINT STOCK COMPANY

Tax code: 0318029353

Head office: 161 Truong Van Bang, Cat Lai Ward, Ho Chi Minh City, Vietnam. Hotline: 0974 549 066

Email: info.santapocket@suga.vn

• Means and tools for users to access and edit their personal data:

Users have the right to access in order to check, update, edit, or cancel their own personal data by logging in to their account on Santapocket and editing their personal information, or users may ask Santapocket to assist in doing so.

Logging in to Santapocket's application can be done on a computer, a phone, or other tools capable of accessing the application.

Commitment to protecting customers' personal information

Users' personal information on Santapocket is committed to being kept confidential in accordance with the personal information protection policy. The collection and use of users' information is carried out only with the user's consent, except where the law provides otherwise or where otherwise agreed. We undertake that:

• We will not use, transfer, provide, or disclose users' personal information to any third party for profit without the user's consent.
• If the server storing information is attacked by hackers, resulting in the loss of members' personal data, Santapocket will be responsible for notifying the competent authorities so that they can investigate and handle the matter in a timely manner, and for informing the affected users.
• We require individuals, when registering an account and using services on Santapocket, to provide complete relevant personal information and to be responsible for the accuracy, legality, and currency of that information. The Company is not responsible for, and will not resolve, any complaint relating to a user's rights if the personal information provided by that user is found to be inaccurate.
• Santapocket will not be liable where personal information is leaked as a result of technical errors, transmission errors, software errors, or other errors not caused by the company.

The application establishes a system to protect users' personal information through the following means:

1. Setting up a firewall system to prevent forms of cyber attack.

2. The enterprise's technical team and staff are regularly on duty monitoring all activities of the website, ensuring that attacks from any direction are detected promptly and that preventive measures are taken.

3. Users' personal and private information will be stored in accordance with the Company's regulations and kept strictly confidential in accordance with the provisions of law.

• Mechanism for receiving and handling consumer complaints relating to personal information being used for a purpose or scope other than that notified:

When a consumer discovers that their personal information on Santapocket has been used for a purpose, or beyond the scope of use, other than that notified, the consumer may submit a complaint to SANTA JOINT STOCK COMPANY by the following means:

• Calling the hotline: 0974 549 066
• Sending a complaint email to: Info.santapocket@suga.vn
• Sending a written complaint by post, or delivering it directly to the company's head office at: 161 Truong Van Bang, Cat Lai Ward, Ho Chi Minh City, Vietnam.

The time limit for the Company to handle feedback relating to customers' personal information is 07 working days from the date of receiving the Customer's complaint.

In all cases, Santapocket gives priority to negotiation and mediation with the Customer in order to agree on and implement measures for resolving and handling the complaint.

If the two parties fail to reach the desired agreement, so that negotiation and mediation are unsuccessful, either party has the right to bring the matter before a competent People's Court for resolution in accordance with the provisions of law.

VII. Information Management on the Application

• Automatic control mechanism
• Dedicated control mechanism
• There are regulations on posting information
• Other monitoring mechanisms

Management and control of Supplier information:

To become a Seller on the SantaPocket marketplace, a member registers following this process:

Step 1: When wishing to sell on the SantaPocket marketplace, the seller may call the hotline 0974 549 066, and SantaPocket will send a registration form for the seller to complete their information. The link is as follows: https://docs.google.com/forms/d/1SbfqkQk-E4W_AhfZgWpRpsvSFPmq3fqb- o2CHXWJ5Ig/edit

Step 2: The seller fills in the required information in the registration form, as follows:

Part 1: Store/business name

• Store name
• Full name of the representative
• Contact phone number
• Contact email
• Warehouse address
• Tax code, date of issue, place of issue
• Type of business (household business/enterprise/freelance individual business)

Part 2: Product information

• Product categories to be registered
• Description of the products sold
• Do the products have inspection/quality certificates?

Part 3: Payment information

• Name of the bank account holder
• Account number
• Bank name and branch
• Attachments (business license,

citizen ID/ID card of the representative, sample product images, brand logo, product quality inspection certificates)

After filling in the information, the Seller taps the “Submit” button to send the information to the SantaPocket application Administrator.

Step 3: The Administrator will review the account information and verify the seller by checking the tax code provided by the seller on the General Department of Taxation's website https://tracuunnt.gdt.gov.vn/tcnnt/mstdn.jsp.

After reviewing the information against the information provided by the seller, the Management Board will notify the Seller about signing the e-commerce service contract. Once the parties have completed the signing of the contract, the Administrator will create an admin account for the seller and send the login link and account details so that the seller can manage their storefront on the marketplace.

For Sellers wishing to participate in promotion programs on the SantaPocket application:

Where a Seller wishes SantaPocket to activate the feature allowing the creation of discount codes, the Seller must sign a Promotion Service Contract with us and, accordingly, must provide the following information:

• Seller information;
• Specific information on the goods being promoted (selling price, business license, and relevant documents in the case of conditionally traded goods);
• The duration of the promotion program
• The discount level applied under each program
• The conditions attached to the use of discount codes (if any) when the Buyer orders the Seller's products online.

Management and control of information about products posted on the application:

Regulations on controlling product information posted on the application:

Prohibited acts

• It is prohibited to exploit the Application to propagate, advocate, or lure people with unwholesome content.
• Language must be clear, plain, and correctly spelled; all forms of slurred writing, chat-style abbreviations, and obscure language are strictly prohibited.
• It is not permitted to list for sale, or to include signatures, that advertise or lure buyers to other forums. If violated, we will lock the Seller's account without prior notice. If done intentionally, the account will be locked permanently.
• In addition to the above, members participating in transactions on Santapocket must not carry out the following activities:
• Advertising that discloses state secrets or harms national independence, sovereignty, security, or defense.
• Advertising that is tasteless or contrary to Vietnam's historical and cultural traditions, ethics, and fine customs.
• Advertising that affects urban aesthetics, traffic order and safety, or social safety.
• Advertising that adversely affects the dignity of the National Flag, National Emblem, National Anthem, the Party flag, national heroes, cultural celebrities, and the leaders of the Party and State.
• Advertising that is discriminatory toward ethnic groups or races, infringes freedom of belief or religion, or reflects prejudice regarding gender or persons with disabilities.
• Advertising that offends the reputation, honor, or dignity of organizations or individuals
• Advertising that uses an individual's image, voice, or writing without that individual's consent, except where permitted by law.
• Advertising that is untrue or misleading about the business capacity or the capacity to supply products of the organization or individual trading in products; or about the quantity, quality, price, use, design, packaging, trademark, origin, type, mode of service, or warranty period of registered or published products, goods, or services.
• Advertising that uses direct comparison of the price, quality, or effectiveness of one's own services with the price, quality, or effectiveness of the same type of services of other organizations or individuals.
• Advertising that uses the words “most”, “only”, “best”, “number one”, or words of similar meaning without legitimate supporting documents as prescribed by the Ministry of Culture, Sports and Tourism.
• Advertising with unfair competition content as prescribed by the law on competition.
• Advertising that violates intellectual property law.
• Advertising that leads children to thoughts, words, or actions contrary to ethics and fine customs, adversely affecting the health, safety, or normal development of children.

List of products prohibited from being traded on the Santapocket Application

• Hunting guns and hunting ammunition, sports weapons, and support tools;
• Cigarettes, cigars, and other finished tobacco products;
• Alcohol of all kinds;
• Military weapons, equipment, techniques, and specialized military and police vehicles and materiel, military uniforms (including insignia, rank badges, and military emblems of the army and police), and military supplies for the armed forces; components, parts, spare parts, materials, and special-purpose equipment, and specialized technology for manufacturing them;
• Relics, antiques, and national treasures belonging to historical-cultural relics and scenic landscapes, owned by the entire people or by political organizations and socio-political organizations;
• Narcotic substances;
• Schedule 1 chemicals (under international conventions);
• Reactionary, depraved, or superstitious cultural products, or those harmful to aesthetic education and character;
• Fireworks, firework powder, and explosive substances that are dangerous as prescribed by law;
• Dangerous toys, and toys harmful to children's character education and health or to social security, order, and safety (including electronic game programs);
• Veterinary drugs and plant protection drugs that are prohibited or not yet permitted for use in Vietnam under the Ordinance on Veterinary Medicine and the Ordinance on Plant Protection and Quarantine;
• Wild plants and animals (including live specimens and their processed parts) listed in international treaties to which Vietnam is a party, and rare plants and animals on the list prohibited from exploitation and use;
• Aquatic products prohibited from harvesting, aquatic products with toxic residues exceeding permitted limits, and aquatic products with natural toxins that endanger human life;
• Fertilizers not on the list permitted for production, trading, and use in Vietnam;
• Plant varieties not on the list permitted for production and trading; plant varieties harmful to production and to human health, the environment, and ecosystems;
• Livestock breeds not on the list permitted for production and trading; livestock breeds harmful to human health, livestock gene resources, the environment, and ecosystems;
• Special and toxic minerals;
• Imported scrap that pollutes the environment;
• Medicines for humans, vaccines, medical biological products, cosmetics, and insecticidal and disinfecting chemicals and preparations for household and medical use that are not yet permitted for use in Vietnam;
• Medical equipment of all kinds that is not yet permitted for use in Vietnam;
• Medical cosmetics not yet declared to the competent authority;
• Food additives, food processing aids, micronutrients, functional foods, high-risk foods, foods preserved by irradiation, and genetically modified foods not yet permitted by the competent state authority;
• Buying and selling vehicles without papers or with lost papers (Note: when buying or selling vehicles, a third party must certify the papers);
• Products and materials containing asbestos of the amphibole group.
• Goods that do not comply with the legal provisions on goods labeling.
• Other products that are prohibited or restricted from trading under current law

This list will be updated and supplemented when Vietnamese law changes or in response to community feedback.

• Mechanism for the Application Management Board to review and control information about goods in listings and advertisements posted on the application

The Santapocket application has full authority to remove a Seller's products if the products sold violate the law, the operating regulations, or the marketplace's policies and rules, and to apply the penalties and demands for compensation set out in the marketplace's policies and rules and in the provisions of law.

Products that do not match the prescribed category will be deleted, or the Santapocket Application will move them to another category that the marketplace management board considers appropriate.

The Santapocket Application reserves the right to decide whether to keep or remove products posted on this application without prior notice.

• Process for coordinating with intellectual property right holders to review and remove products infringing intellectual property rights on the application:

Santapocket always upholds the intellectual property rights of all individuals, organizations, and enterprises. Therefore, when noticing any product showing signs of infringing intellectual property rights, the intellectual property right holder may submit a request and follow the necessary procedures below to protect their intellectual property rights on the Santapocket application: (1) Subjects of intellectual property protection accepted for handling on the Santapocket application:

Santapocket only receives and handles requests to protect intellectual property rights from relevant parties regarding products listed for sale that are suspected of infringing: copyright and related rights; and certain industrial property objects, including inventions, industrial designs, trademarks, and trade names, as prescribed by the current Law on Intellectual Property.

(2) Acts considered infringements of intellectual property rights on the Santapocket application:

• Listing products containing information, images, or content copied (in whole or in part) from a work protected for the Right Holder without the permission of the Right Holder or of a person lawfully granted the right to use the work in Vietnam, for example using product descriptions, illustrative images, or illustrative videos copied from the right holder's images or videos.
• Naming the online store/Seller, or using an account avatar, containing information or images copied (in whole or in part) from a work protected for the Right Holder without the Right Holder's permission
• Product introductions containing information, images, or videos that are identical or similar to the point of causing confusion, with no significant difference from the industrial property objects (including trademarks, inventions, trade names, and industrial designs) of the Right Holder or of a person granted the right to use those objects, without their permission.

(3) Capacity of parties entitled to file complaints requesting the handling of intellectual property infringements on the Santapocket application:

• The lawful owner of intellectual property rights under the current Law on Intellectual Property;
• A person granted the right to use the intellectual property by its lawful owner under the Law on Intellectual Property;
• The lawful representative of the two parties above, in accordance with the regulations on representation (by law or by authorization).

(4) Supporting documents considered valid when a right holder files a complaint about suspected infringement of intellectual property rights:

• A power of attorney (where the complainant is not the Owner).
• A trademark protection registration certificate (for complaints about trademark infringement); or an industrial design/invention protection registration certificate (for complaints about industrial design/invention infringement); or a copyright and related rights registration certificate (for copyright infringement).
• The link to the product being complained about.
• The name of the seller account being complained about.
• A copy of the enterprise registration certificate (where the complainant is an Organization) or a copy of both sides of the identity card/citizen ID card (where the complainant is an individual).
• Related documents proving that the complainant meets the business conditions for conditionally traded products (where the product complained about is conditionally traded, e.g., functional foods, cosmetics, etc.)
• Other evidence of the violation, including: intellectual property appraisal results issued by a qualified agency or organization and/or analytical images and documents.

(5) Process for receiving and handling complaints about suspected intellectual property infringement on the Santapocket application:

• Step 1: The party entitled to complain sends the request and the supporting documents specified in item (4) to the Santapocket Application Management Board via email: info.santapocket@suga.vn
• Step 2: After receiving the user's report of the violation, within 03 working hours we will contact the user again to verify the information
• Step 3: Within 07 – 10 working days from the date of receiving the Right Holder's request, and if the Right Holder provides full information and documents proving the Complained-about Party's infringement of rights, we will take measures to handle the Complained-about Party's violation.

Note:

• If the Right Holder has not provided the full documents as instructed in item (4), within 24 working hours of receiving the Right Holder's request, the Santapocket application management board will notify and ask the Right Holder to supplement the information and documents as instructed. If the supplementary documents are incomplete or not provided as instructed, the Santapocket application has the right to suspend or terminate the handling of the requesting party's complaint.
• In cases that are complex, or where the damage caused by the intellectual property infringement is significant, the Santapocket application recommends that the right holder bring the dispute before a competent authority to ensure the maximum protection of their legitimate rights and interests. In that case, the Santapocket application will act as an intermediary, supporting the provision of information and documents at the request of the competent authorities to serve the appraisal and handling in accordance with the law.

Sanctions

Where a Seller's products violate the regulations on listings, the Santapocket Application Management Board will apply the following sanctions:

• Where goods do not match the prescribed category, the Management Board will notify the Seller and either edit the goods information or move the goods to another suitable category in accordance with the regulations of the Santapocket Application.
• Where a report is received that a Seller's goods information infringes intellectual property rights, after verifying and reviewing the information, the Santapocket application will handle the violation under the following mechanism:
• Immediately remove the Seller's goods without prior notice to the Seller (the party committing the violation).
• The Seller's account will also receive a first warning and be temporarily locked for 15 days, and the Seller must compensate SANTA JOINT STOCK COMPANY as well as the intellectual property right holder for damages (if the Seller's infringement of intellectual property rights causes damage).
• If the intellectual property infringement is repeated many times, the Seller's account on Santapocket will be permanently locked
• Where a Seller violates the regulations on prohibited acts under the Santapocket application's rules, the Seller's account will be deleted and the Seller will not be allowed to do business on Santapocket, and the Seller shall bear legal responsibility for the violations of the current laws of Vietnam.
• Where a Seller violates the operating regulations of the Santapocket application, causing damage to the application or to SANTA JOINT STOCK COMPANY, the application Management Board will require the Seller to compensate for the damage on the basis of valid documents and evidence.

VIII. Responsibility in the Event of Technical Incidents

When carrying out transactions on the Application, members are required to follow the prescribed guided processes.

The Santapocket Application Management Board undertakes to make efforts to ensure the safety and stability of members participating in transactions. If a technical error, software error, or other objective error arises that prevents a member from transacting, the Members should notify the Application Management Board via Hotline: 086 680 1068 or by email: Info.santapocket@suga.vn. We will fix the error as soon as possible, to create conditions for Members participating in the Santapocket application.

However, the Santapocket Application Management Board will not be responsible for resolving cases where Members' notifications do not reach the Management Board due to technical errors, transmission errors, software errors, or other errors not caused by the Management Board.

IX. Rights and Responsibilities of the Santapocket Application Management Board

1. Rights of the Santapocket Application Management Board

• Santapocket will provide services to participating members after they have completed the mandatory procedures and conditions set out by the Santapocket Application.
• Store members' registration information and regularly update relevant changes and additions.
• Santapocket will develop service policies applicable to each type of participant on the Marketplace. These policies will be published on the Santapocket Application.
• Where there is evidence that a member has provided inaccurate, misleading, or incomplete information to the Santapocket Application, or has violated the law or Vietnam's fine customs, the Santapocket Application has the right to refuse, suspend, or terminate the member's right to use the services.
• The Santapocket Application may immediately terminate a member's right to use the services if the Santapocket Application finds that the member has been convicted or is serving a sentence, where the member's continued activity may expose the Santapocket Application to legal liability, or where the member engages in fraud, impersonation, market disruption, causing disunity among other members of the Santapocket Application, or activity that violates the current laws of Vietnam.
• The Santapocket Application has the right to remove products, and to edit or delete the information content about those products, if Santapocket finds that the service falls within the list of restricted businesses or the member cannot present a business license for conditionally traded products.
• If membership and the right to use services on the Santapocket marketplace are terminated, all rights granted to the member automatically expire and are terminated, and the member's posted goods will also be removed.
• Santapocket retains the copyright in the use of the services and contents on the Santapocket Application under the laws on intellectual property protection in Vietnam. All icons and contents in different languages are owned by the Santapocket Application. Any illegal copying, use, and dissemination of the above property rights is strictly prohibited.
• Santapocket reserves the right to change the service price list and payment methods during the period of providing services to members (for Suppliers) according to Santapocket's needs and capacity, and will give such members one (01) month's prior notice.
• For online promotion services: Santapocket has the right to terminate the promotion service - creating discount coupons to promote the products of a member who is a Supplier - if the Santapocket Application Management Board finds that the Supplier's promoted products fall within the prohibited/restricted business list, or the Supplier cannot present a license showing eligibility to trade the promoted products.

2. Obligations and responsibilities of the Santapocket Application Management Board

• Register the e-commerce marketplace with the competent state authority.
• Develop and publicly announce the Operating Regulations, Rules, and Guidelines on transaction processes for Members; monitor and ensure the implementation of those regulations on Santapocket.
• Provide complete information about the products that SANTA JOINT STOCK COMPANY directly distributes on Santapocket in accordance with the law.
• Publish complete information about the application owner on the application's home page in accordance with the law. The information of SANTA JOINT STOCK COMPANY is displayed on the application's home page as follows:

SANTA JOINT STOCK COMPANY

Enterprise Registration No.: 0318029353, issued on 07/09/2023 by the Department of Planning and Investment of Ho Chi Minh City

Address: 161 Truong Van Bang, Cat Lai Ward, Ho Chi Minh City, Vietnam.

Hotline: 0974 549 066

Email: info.santapocket@suga.vn

• Support members in using the tools and features for carrying out transactions and using the utility services on Santapocket.
• Receive members' feedback to Santapocket during its operation.
• Santapocket is responsible for building the Marketplace, including main tasks such as: researching, designing, and purchasing hardware and software, Internet connectivity, and developing policies to serve Santapocket's operations within the permitted conditions and scope.
• Santapocket has inspection and monitoring mechanisms to ensure that members' provision of the above information is accurate and complete.
• The marketplace will publicly announce the mechanism for resolving disputes arising during transactions on Santapocket. When a Buyer has a conflict with a Supplier or has their legitimate interests harmed, Santapocket must provide the Buyer with information about the Supplier and actively support the Buyer in protecting their legitimate rights and interests.
• The Management Board will make the greatest effort within the possible scope and conditions to maintain the normal operation of Santapocket and remedy incidents such as: technical machinery failures, software errors, internet transmission system problems, personnel issues, social upheavals, natural disasters, power outages, and decisions of state agencies or a related third-party organization. However, if the above incidents occur beyond its control and are force majeure events causing damage to members, Santapocket shall not bear joint liability.
• The Santapocket Management Board is responsible for promptly handling any business conduct that violates the law on the e-commerce marketplace that it detects or receives reports of, as follows: a) Prevent and remove from the application information on the sale of products and supply of services that fall within the list of products prohibited from trading, or within trades and professions prohibited from business investment under the provisions of law; b) Remove information about products that violate the law within a maximum of 24 hours from receiving a request from the competent state management agency; c) Coordinate with intellectual property right holders to review and remove products infringing intellectual property rights following the process and procedures published in the Operating Regulations of the e-commerce marketplace; d) Warn, or refuse to provide services temporarily or permanently to, individuals, traders, and organizations that engage in business conduct violating the law; e) Other measures under the Operating Regulations of the Santapocket e-commerce marketplace.
• Santapocket is responsible for supporting state management agencies in investigating business conduct that violates the law, and in resolving disputes and complaints: Provide information about subjects showing signs of, or engaging in, unlawful conduct on the e-commerce marketplace to the competent state management agency when it detects or receives the above information; Regularly update keywords as recommended by the competent state management agency and filter information by keyword before product information is displayed on the application; Receive and respond to information to resolve related complaints, reports, and disputes on the E-commerce Activity Management Portal of the Ministry of Industry and Trade at online.gov.vn.
• Santapocket is responsible for requiring Suppliers to provide complete information, documents, and certificates proving that they meet the conditions to trade products on the conditional business list when registering to use Santapocket's services, in accordance with Vietnamese law.
• Store the registration information of traders, organizations, and individuals participating in Santapocket and regularly update relevant changes and additions.
• Establish a mechanism enabling traders, organizations, and individuals participating in the Santapocket application to carry out the contract-forming process during online ordering on the marketplace.
• Apply the necessary measures to ensure the security of information relating to the business secrets of traders, organizations, and individuals and to the personal information of consumers.
• For the provision of online promotion services on Santapocket, the Application Management Board is responsible as follows:
• Register the online promotion service application with the competent state authority;
• Comply with the provisions of the Law on Commerce and relevant legal provisions on promotional activities;
• Comply with the legal provisions on protecting customers' personal information;
• Support Suppliers in creating discount coupons to promote products at the Supplier's request, where the Supplier signs a Promotion Service Contract with the Company;
• Fully publish the contents of each promotional activity when posted on the Santapocket application;
• Develop and publish on the Santapocket application operating regulations that comply with the provisions of law;
• Develop and publish on the application a mechanism for receiving and resolving customer complaints about the quality of promoted products or products used for promotion;
• Bear the responsibilities of a third party in providing product information to consumers in accordance with the Law on Protection of Consumer Rights

X. Rights and Responsibilities of Sellers on the Santapocket Application

1. Rights of Sellers on the Santapocket application

• When registering to become a Seller on SantaPocket, and once we agree, the seller in the Market section will have an admin account created by Santa for posting products for sale.
• Be guided by SantaPocket staff in using the tools and features on the marketplace to provide online services and use other utility services on the marketplace.
• Have the right to contribute opinions to the marketplace during its operation. Suggestions are sent directly by letter or email to SANTA JOINT STOCK COMPANY.
• Have the right to require users to pay service fees in full, on time, and under the payment conditions prescribed for each Product - Service. The detailed payment amount will be displayed on the SantaPocket application so that users know in advance.

2. Obligations and responsibilities of Sellers on the Santapocket application

• The Seller is responsible for providing information and accurately verifying all of their personal information through SantaPocket's systems and services.
• Must provide complete personal information, driver's license, and other relevant vehicle records proving that they meet the conditions to operate transportation services under SantaPocket's regulations and current law.
• During operating hours, the Seller undertakes to keep the application on and accept all trips displayed on the application screen; and to receive and transport customers who book rides through the application.
• Must promptly contact SantaPocket if there are changes to information relating to the organization/individual. If the Seller is busy and must suspend activity for more than 01 month, they must notify SantaPocket directly at the Company's office 01 day in advance so that the Company can make arrangements
• Is responsible for promptly notifying SantaPocket of any unauthorized use, abuse, security breach, or storage of their personal information so that both parties can cooperate in handling it.
• Ensure the accuracy and truthfulness of the information provided on the e-commerce marketplace, as well as the entire transaction process with customers on SantaPocket.
• Cooperate with SantaPocket in resolving disputes with customers about service quality, and be responsible for providing transaction information to support SantaPocket in resolving such disputes.
• Is responsible for compensating the customer for damage if it is proven that the fault lies with the Seller.
• Undertakes to pay fees in full and on time to the SantaPocket Management Board under the signed service contract.
• The Seller fully understands and properly complies with the “Code of Conduct” and the “E-commerce Marketplace Operating Regulations” to which the Seller has committed. The “Code of Conduct” and the “E-commerce Marketplace Operating Regulations” attached are an inseparable part of the Agreement Minutes between the Seller and SantaPocket and may change according to actual circumstances. SantaPocket will notify the Seller of any change (if any) at least 07 days before it is applied..
• Undertakes and agrees not to use SantaPocket's services for illegal, unreasonable, fraudulent, or threatening purposes, for illegal information probing, or for sabotage; not to create or spread viruses that damage SantaPocket's system, configuration, or information transmission; and not to use its services for speculation, market manipulation, or creating fake orders, including for the purpose of gauging market demand. In case of violation, the member is responsible for their actions before the law.
• Undertakes not to change, edit, copy, disseminate, distribute, provide, or create similar tools to the services provided by SantaPocket for a Third Party without SantaPocket's consent under these Regulations.
• Must not act in any way that damages SantaPocket's reputation, such as causing disunity among members by using a second registered name, through a Third Party, or by propagating or disseminating information unfavorable to SantaPocket's reputation.
• Provide information on its business situation when requested by the competent state authority for e-commerce statistics.
• Comply with the provisions of law on payment, advertising, promotion, protection of intellectual property rights, protection of consumer rights, and other relevant legal provisions when transacting on the SantaPocket e-commerce marketplace.
• Fully perform tax obligations in accordance with the provisions of law.

XI. Rights and Responsibilities of Buyers/Service Users on the Santapocket Application

1. Rights of Buyers on the Santapocket application

• When registering to become a member of SANTAPOCKET and once SANTAPOCKET agrees, the Buyer can experience shopping for goods and services on the application and use the other utility services provided by SANTAPOCKET.
• Be guided by SANTAPOCKET staff in using the tools and features on the marketplace for shopping for goods online and using other utility services on SANTAPOCKET.
• Have the right to contribute opinions to SANTAPOCKET during its operation. Suggestions are sent directly by letter or email to SANTAPOCKET.

2. Obligations and responsibilities of Buyers on the Santapocket Marketplace

• The Buyer is solely responsible for the security and record of all service-use activities under their registered name, password, and phone number.
• Is responsible for promptly notifying SantaPocket of any unauthorized use, abuse, security breach, or storage of their personal information so that both Parties can cooperate in handling it.
• Undertakes that the personal information provided to SantaPocket is accurate and complete.
• Undertakes and agrees not to use SantaPocket's services for illegal, unreasonable, fraudulent, or threatening purposes, for illegal information probing, or for sabotage; not to create or spread viruses that damage SantaPocket's system, configuration, or information transmission; and not to use its services for speculation, market manipulation, or creating fake orders, including for the purpose of gauging market demand. In case of violation, the member is responsible for their actions before the law.
• Undertakes not to change, edit, copy, disseminate, distribute, provide, or create similar tools to the services provided by SantaPocket for a Third Party without SantaPocket's consent.
• Must not act in any way that damages SantaPocket's reputation, such as causing disunity among members by using a second registered name, through a Third Party, or by propagating or disseminating information unfavorable to SantaPocket's reputation.

XII. Applicable Provisions

The operating regulations of the Santapocket application officially take effect from the date of signing the Decision promulgating these Regulations. During operation, the Operating Regulations will be continually updated and supplemented by Santapocket according to actual operations and current law, and will be publicly announced on the application 07 (seven) days before official application. A member's continued use of the services after the amended Regulations are published and take effect means that they have accepted the amended Regulations.

XIII. Commitment Provisions

All members participating in transactions on the Santapocket e-commerce service application undertake to accept and comply with the contents of these Regulations. For any questions from customers/partners, please contact the Santapocket e-commerce marketplace Management Board using the information below to receive answers:

Official contact address:

Santapocket e-commerce service application

SANTA JOINT STOCK COMPANY

• Address: 161 Truong Van Bang, Cat Lai Ward, Ho Chi Minh City, Vietnam.
• Phone: 0974 549 066
• Email: info.santapocket@suga.vn

ON BEHALF OF THE COMPANY

Director

TRUONG NGOC DUY