Information about Palm Heights apartment
Palm Heights is phase 2 of the Palm City urban area project invested by three units: Keppel Land, Tien Phuoc and Tran Thai. As a luxury apartment project with the Singapore brand, Palm Heights is considered to have the best location and view in the entire Nam Rach Chiec urban area.
The project is surrounded by the peaceful Giong Ong To River, bringing wonderful feng shui beauty and an upscale living value.
Overview of Palm Heights apartment complex District 2:
- Location: Palm City Urban Area, Song Hanh Road, Ho Chi Minh City – Long Thanh – Dau Giay Expressway, An Phu Ward, District 2, Ho Chi Minh City
- Area: 16,800 m²
- Number of buildings: 3
- Number of floors: 35
- Number of apartments: 816
- Number of cabinets installed: 6 cabinets
Learn more about Riviera Point District 7 Partner: https://santapocket.com/riviera-point-quan-7/
Collaboration process
2021 is the year of birth as well as a turning point for delivery technology when Suga combined with Combros to launch SantaPocket Smart Delivery BoxAnd the company's first cooperation unit is Palm Heights apartment.
After a long time of research and planning, Suga officially cooperated with Palm Heights Management Board. In October 2021,SantaPocket Delivery Cabinet put into operation with 6 cabinets located in 3 towers, 2 cabinets in each tower.
During operation, SantaPocket has organized many outstanding events to not only bring the brand closer to residents but also build and connect the community of people who love this 4.0 technology platform.
Typical events include: Launch event lasting 2 months with many interesting activities and gifts; Christmas event sending love to customers; Online customer appreciation program; International Women's Day promotion 08/03,...
The difficulties that SantaPocket encountered
“All beginnings are difficult” – In the beginning, SantaPocket encountered many surprises when testing at the apartment building:
- Residents confused about accessing new technology
- Internet is not stable, slow connection
- High failure rate comes from many objective reasons.
- The application interface is still sketchy and not attractive.
But then, the journey to delivering great customer experiences really begins when:
- PG on duty at the booth throughout the 3 launch days to guide customers
- Customer service team enhances support and guidance 24/7
- Continuously record user feedback, upgrade equipment, improve technology, update software
- Reach the right customers in a timely manner, making it easy for users to find the services they want
- The instructions are simple, easy to understand, and satisfy user needs.
- Upgrade the application interface to standard, logical, beautiful, bringing the best experience
Sales brought in
SantaPocket was extremely surprised and proud of the numbers the brand received. after 1 month Test run before official operation, thereby showing the love, trust and support of customers for SantaPocket is great.
- Total users downloaded the app: 617 times
- Successful orders: 1728 orders
- Fanpage likes: increased by 15% compared to the original
Some real pictures
Let's admire the real images at Palm Heights with SantaPocket!
In the future, SantaPocket promises to bring more convenience and great experiences to residents.
Thanks for watching!
