Online sales are a very popular industry today. Many people are even willing to give up their office jobs and civil servants to do online business. They sell online through many different forms such as e-commerce, livestream... And each form needs to go through the process of shipping to customers. So how to deliver goods safely is a question that many online sellers are interested in.
1. Safe delivery is one of the important factors in online business
Online business is not simply selling on social networks. For a seller to complete an order, it needs to go through different processing stages such as: order confirmation, packaging, delivery, receiving reviews from buyers. In which, the process online delivery have a direct relationship and impact on the order results. Delivery time, shipper attitude, goods status to the buyer,... are perfect or not. If not, the order can be returned immediately.
2. Some common problems encountered during the delivery of goods
Transporting goods to consumers is also known as last mile delivery. It is a process that determines the success of the order. However, it is still not without some risks such as:
- Damage or loss of goods during online delivery. The reason is that the seller did not pack the goods carefully. Because the shipping unit was not careful in the process of transporting the goods. Therefore, you should pack the goods more carefully, especially fragile goods. At the same time, find yourself a reputable shipping company, carefully protect the order to the consumer.
- The buyer is not at home, the shipper has to deliver the goods many times.
- Ship COD so many orders "boom" for no reason, causing losses for sellers.
- Shipper has bad attitude when delivering online
After the order is delivered, the buyer will evaluate your brand through factors such as: product quality, delivery time and shipper attitude.
According to a survey, 80% of people who regularly shop online revealed: The online delivery shipper is not professional. That is the reason why they no longer have sympathy for the shop, more seriously, they decide to never buy again. So don't let your efforts to build your brand go down the drain just because you choose the wrong shipping unit.
3. How to make online delivery more efficient and secure
To make online delivery easier and safer, you should refer to the following methods:
Method 1: Self-deliver online (if possible)
Ship to customers in your area yourself if possible. This will help you proactively control delivery time and ensure the quality of goods when they reach customers.
Method 2: Choose a professional shipping unit
Currently, there are many famous freight forwarding units on the market such as: GHTK, GHN, Viettel Post, Vietnam Post,...
Method 3: Delivery via Ahamove, Grab, Gojek,… apps
In addition to the above shipping units that take 2-3 days to receive goods. In large urban areas such as Ho Chi Minh City and Hanoi, sellers can also refer to same-day shipping units such as Ahamove, Grab, Gojek... These units will calculate shipping fees based on the number of kilometers, so the cost will be higher than usual. This method will be suitable for customers who need goods urgently.
How to make online delivery easier and safer
Method 4: Use the SantaPocket app for safe delivery
SantaPocket is a smart delivery solution through a convenient locker. This method helps both senders and recipients to be proactive in delivering and receiving goods through a mobile application. Minimizing the situation of lost or misplaced goods.
For this method, the recipient will pay for the order in advance. The shipper will deliver it to the SantaPocket box that the recipient requests. Then put the order inside and the application will automatically notify the recipient.
SantaPocket cabinets protect your packages safely until they reach the user. The secure magnetic lock system and 24/7 camera monitoring help you send your goods with peace of mind. How to use the cabinet Extremely easy, sender only takes 2 minutes to send goods.
The sharing of safe delivery methods may have helped you with useful information. If you still have questions or are interested in the smart delivery cabinet solution Santa PocketPlease contact for cooperation via 093 652 7557 (Mrs. Ngan) or hotline 0974 549 066.
