From November 11, 2023, SantaPocket will officially launch a new payment system and loyalty points accumulation program for SantaPocket users.
1. New payment system (Unit: Coin)
All transactions in the SantaPocket application use Xu units for payment. Accordingly, when users register for a SantaPocket account, when they deposit money into their account, VND will be converted to Xu at a ratio of 1:10, equivalent to 1 Xu = 10 VND.
For accounts that own both Coin and Balance, Before November 11, 2023, the system will convert to the balance (in Dong) at a ratio of 1:1. For example: Account A currently has 1,500 Xu and a balance of 20,000 VND. The new balance of Account A will be: 1,500 VND + 20,000 VND = 21,500 VND
From 11/11/2023 all balances will be converted from Dong to 1 single unit is Xu at a conversion rate of 1:10. Specifically, in the case of Account A: 21,500 VND corresponds to 2,150 Xu.
Note: During the conversion process from VND to Xu, if the Xu number has a decimal part, Santa will round it according to the rule:
- If the decimal part is equal to or greater than 0.5, the number is rounded up.
- If the decimal part is less than 0.5, the number is rounded down.
With this new payment unit, many special features to enhance customer experience are expected to be revealed in the near future.
2. Accumulate loyalty points (Unit: Pine Cone)
Similar to other e-commerce platforms, SantaPocket deploys and applies a loyalty points accumulation system for customers who frequently use services on the SantaPocket application. These points can be used to exchange for gifts or receive other discount offers.
The unit of calculation for Loyalty Points is Pine cone and will be calculated as follows:
- Completed applications lasting 1 hour and 30 minutes will receive 01 Pinecone.
- Completed locker rental orders lasting 1 hour and 30 minutes will receive 01 Pinecone.
The point accumulation policy is designed to bring special incentives to SantaPocket's loyal users. SantaPocket will notify you of details in the near future.
For any questions, please contact Hotline 0974 549 066 Santa for timely answers.
