You can re-open the pocket within 30 minutes from the first time you open the pocket. To re-open the pocket, please: ➜ Access the SantaPocket application ➜ Go to Deliveries ➜ Select the delivery you want to re-open ➜ Click the button to open the pocket NOTE: The pocket can only be re-opened when it has not been used by any customer. If the reopening time is expired or you cannot re-open the pocket, please contact the SantaPocket Hotline 0974 549 066 for support! Thank you!

The receiver is required to download the SantaPocket application and register an account with the phone number they are using to receive the delivery. If you need assistance, please contact SantaPocket Hotline 0974 549 066 ! Thank you!

Please: - Check the network connection of the device being used - If the application displays a message that the locker is under maintenance, please wait a moment and then try again In case you have tried everything but it didn't work, please contact SantaPocket Hotline 0974 549 066! Thank you!

Please contact SantaPocket Hotline 0974 549 066 and provide detailed information about the problem you are experiencing for assistance. NOTE: - Camera storage time is 7 days - Camera extraction results will be available within 72 working hours Thank you!

Case 1: The pocket has not been closed ➜ Please press the "Reselect pocket size" button ➜ Choose another pocket size then close the pocket, a new pocket with the size you just selected will open ➜ Put the goods in and close the pocket Case 2: The pocket is closed In case you have closed the pocket and have not put the package inside yet, please contact SantaPocket Hotline 0974 549 066 for support!. Thank you!

If the pocket is not closed after receiving the deliveries, it may affect other customers. For example: Customers who are using the locker for the first time often put goods into an open pocket instead of creating an order on the system. This leads to the following consequences: 1) The receiver will not receive a notification about the order being sent nor be able to receive the delivery inside 2) The SantaPocket system still recognizes this as an empty pocket, the next customer may incidentally open this pocket with an order inside and take it away. Therefore, please close the pocket after receiving your deliveries or contact SantaPocket Hotline 0974 549 066 for support! Thank you!

Please contact Hotline 0974 549 066 and provide the necessary information for support! Thank you!

Please follow the instructions below to authorize: ➜ Open the SantaPocket app ➜ Select the order need to be authorized then choose Authorize ➜ Enter your friend's/family's phone number *Note: The rental fee is on the original receiver. Thank you!

The pocket size you selected has been used up. Please choose another size or use another locker. Thank you!

Please check and make sure you have filled in all required information (including: receiver's phone number, package category, appropriate pocket size) If you still cannot click "Submit", please contact SantaPocket Hotline 0974 549 066 for support! Thank you!

This case depends on many factors such as weak wifi signal, unstable network. Please close the application and try again. Make sure the SantaPocket app and phone operating system are updated to the latest version. If you still cannot open the application, please contact SantaPocket Hotline for support! Thank you!

In this case, please open the SantaPocket App ➜ Go to "Deliveries" section to view Sender information and Order Notes (If any) to check if Shipper sent the wrong phone number. If you need support to CANCEL your order, please contact SantaPocket Hotline! Thank you!

- If you use more than 01 phone number, please check the phone number used to receive the deliveries. - Make sure the Sender has created a delivery order at SantaPocket and entered your correct delivery phone number. - Check SantaPocket's notification message on Zalo or SMS of the receiving phone number - Make sure the phone you are using allows receiving notifications from SMS/ Zalo/ SantaPocket applications. If the problem you are experiencing is none of the above, please contact SantaPocket Hotline 0974 549 066 for support! Thank you!

Currently, SantaPocket is supporting sending OTP codes via SMS of the mobile network providers such as: Mobi, Vina, Viettel, Vietnamobile, Gtel, I-telecom, Reddi. In case you are using one of the mobile network in the list but still not receive the OTP code, or not using the mobile network listed above, please use another method to receive it (ZNS or Voice). If you still do not receive the OTP code, please contact SantaPocket Hotline 0974 549 066 for support! Thank you!

Please contact Hotline 0974 549 066 and provide order code for support!

For using the service conveniently, you need to re-register another account since each SantaPocket account is connected with ONE phone number. In this case, you need to restore your lost SIM or register a new account with a new phone number. To transfer balance from old account to new account, please contact SantaPocket Hotline 0974 549 066. Thank you!

Please check whether it has multiple locker blocks with different locker QR codes at your delivery area. Make sure you have scanned the correct locker that has the order inside. In case you still cannot receive your order, please contact Hotline 0974 549 066 and provide required information for support! Thank you!

In this case, please download the SantaPocket application to receive your delivery. Thank you! ▷ Download the application on iOS: https://apps.apple.com/app/id150775826 ▷ Download the application on Android: https://play.google.com/store/apps/details?id=com.sugamobile.santapocket&pli=1

- Case 1: The phone displays a black screen. Please check your camera access permissions in the Settings section of the SantaPocket app - Case 2: The phone displays a white screen. Please check and update the latest version of SantaPocket on AppStore and Google Play Thank you!

SantaPocket does not apply RECEIVE for the web version. Please download the SantaPocket app to receive your delivery. Thank you! ▷ Download the application on IOS: https://apps.apple.com/app/id150775826 ▷ Download the application on Android: https://play.google.com/store/apps/details?id=com.sugamobile.santapocket&pli=1

Download the application Step 1: Go to the App Store/Google Play, enter "SantaPocket" in the search bar Step 2: Choose to Install the SantaPocket App ▷ Download on IOS: https://apps.apple.com/app/id150775826 ▷ Download on Android: https://play.google.com/store/apps/details?id=com.sugamobile.santapocket Create an account: Step 1: Enter your phone number for receiving packages and enter the OTP code; Accept the terms of use Step 2: Enter your full name and complete the registration. Santa appreciates your cooperation!

To send deliveries without downloading the App, please follow these steps: Step 1: Open Camera/Zalo & Scan the QR code on the SantaPocket locker ➜ Select "Use Web version" Step 2: Enter your phone number ➜ Get OTP code and complete confirmation of Sender information Step 3: Fill in Receiver's phone number ➜ Enter notes (If any) ➜ Select Package category ➜ Select appropriate pocket size ➜ Submit Step 4: The pocket opens automatically ➜ Put your goods in and close the pocket NOTE: To RECEIVE, please download the SantaPocket application to receive deliveries. Thank you!

These are the utilities that the Santa Corp ecosystem is developing to increase user experience! Here, users can not only manage personal assets but also make purchases, sales, and gift transactions... Specifically: 1. SantaMarket: E-commerce platform (Mobile and website) helps connect products sold between individuals, business households and consumers, shortening the distance between buyers and sellers on the Santa ecosystem. 2. SantaSurprise: The program gives users the opportunity to experience products/services from reputable brands by registering and receiving gifts through the SantaPocket locker system completely free of charge. 3. SantaCharity: Charity feature helps donors and volunteers get closer to those in need and do good deeds easily and transparently. 4. SantaParking: Advanced IoT solution for modern residential and urban parking management, providing convenience, efficiency and increased security for both residents and visitors. Let's look forward to new applications in the SantaPocket ecosystem! Thank you!

You can transfer money according to the information in the SantaPocket application in the Top Up section: OCB Bank - Account name: CÔNG TY CỔ PHẦN SANTA (SANTA JOINT STOCK COMPANY) - Account number: 482584 OR ACB Bank - Account name: CÔNG TY CỔ PHẦN SANTA (SANTA JOINT STOCK COMPANY) - Account number: 116986 If you need assistance, please contact SantaPocket Hotline 0974 549 066! Thank you!

Please follow the steps below to top up Xu into your SantaPocket wallet via Internet Banking. Step 1: Open the SantaPocket app and select "Top up" Step 2: Select the unit price you want to top up Step 3: Select "Bank Transfer" and follow the instructions **Please copy the correct transfer content so that the Xu will automatically be approved into your Account. If you need assistance, please contact SantaPocket Hotline 0974 549 066! Thank you!

Please follow the steps below to top up Xu into your SantaPocket wallet via Momo Step 1: Open the SantaPocket app and select "Top up" Step 2: Select the unit price you want to top up Step 3: Select "Momo" and follow the instructions **Please select the appropriate payment method and follow the instructions. If you need assistance, please contact SantaPocket Hotline 0974 549 066! Thank you!

PRICE LIST: 60 millions/piece

BENEFITS:
- Selected cabinet color
- Receive 100% revenue from users
- Regular maintenance and repair from SUGA
- Free maintenance for 1 year, charge from 2nd year onwards
- Free installation

NOTE: The above costs do not include electricity and monthly operating fees (cloud rental, customer service, SMS service ..)

Please ensure the requirements below to receive support in extending delivery time at the SantaPocket locker: - Agree to pay the rental fee from the time of sending to the time of receiving - The package is not fresh food, fruits, vegetables, etc. - Inform the time you will be able to pick up the delivery Please contact SantaPocket Hotline 0974 549 066 for support! Thank you!

SantaPocket's locker rental fees are as follows: First 24 Hours: 500 VND (50 Xu)/30 minutes Next 24 Hours: 750 VND (75 Xu)/ 30 minutes Next 24 Hours: 1000 VND (100 Xu)/30 minutes Fees are started to count from the time the delivery is successfully sent to the locker. *Note: SantaPocket is only responsible for packages under 2 million VND and is not responsible for the content in each package. Thank you!

Please follow SantaPocket's delivery reminder system below!

- On the application: notification reminder after 3 hours and continuously within 24 hours.
- After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
- After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.

Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.

This is an agreement between the Shipper and the Receiver. SantaPocket have no responsibility to intervene.

Xu will be used for payment on delivery and shopping on other SantaPocket features in the future. From November 11, 2023, all balances will be converted from VND into a single unit of Xu, with a conversion rate of 1:10. For example, in case Account A has 21,500 VND will be converted to 2,150 Xu. Thank you!

Authorization fee will be charged to the original recipient. The authorized person is completely free of charge. Thank you!

Case 1: (Correctly copied the transfer content) Please wait 3-5 minutes, once you have copied the correct content, the Xu will automatically be added to your account. Case 2: (Did not copy the transfer content) Please contact SantaPocket Hotline 0974 549 066 for support. Thank you!

From November 11, 2023, the entire balance will be converted from VND to a single unit of Xu at a conversion rate of 1:10. (For example: 100 Xu = 1.000VND) About the new Xu unit: 1. Conversion rate is 1:10 (1 Xu = 10 VND); Streamline 1 number 0 for users to easily follow (For example: 10,000 VND = 1,000 Xu) 2. Xu can be accumulated and used for other utility services in the Santa ecosystem. For more details, please refer to: https://santapocket.com/tin-tuc/he-thong-thanh-toan-santapocket Thank you!

SantaPocket cleaning: at least once/month. Note: Do not use cleaning tools/solutions containing petroleum-based ingredients on the locker, such as Acetone. Because these are substances that can damage the painted surface of the locker. Thank you!

In case the SantaPocket locker is placed outdoors, a roof will need to be added to avoid being affected by the weather. Santa often prioritizes locations that are not affected by the weather (Lobby/Parking basement/...) to ensure that electronic circuits and packages inside customers' lockers are not affected. Thank you!

In case of power outage, the locker will still operate for 2-3 hours thanks to the internal backup battery. Thank you!

SantaPocket is supporting two main languages: English & Vietnamese. Thank you!

For detailed information, please contact SantaPocket Hotline 0974 549 066. Thank you!

SantaPocket lockers can only customize its color when Partners BUY THE LOCKER in quantities of at least 5 lockers or more. Please contact the Santa Hotline at 0974 549 066 to learn more about collaboration methods. Thank you!

For detailed information, please contact SantaPocket Hotline 0974 549 06. Thank you!

Please follow the instructions below to send your goods to Shipper: Case 1: You are the one who pay the rental fee ➜ Open the SantaPocket app ➜ Select Rent ➜ Scan the QR code and send the goods to the locker ➜ Authorize the order to the shipper. Case 2: Shipper is the one who pay the rental fee ➜ Open the SantaPocket app ➜ Select Rent ➜ Scan the QR code and send the goods to the locker ➜ Call the SantaPocket Hotline to change the recipient's phone number to the shipper's number. *Note: Shippers need the SantaPocket app to receive goods. Thank you!

- SantaPocket is only responsible for packages worth less than 2 million VND and can verify that the loss of the package originates from SantaPocket. - SantaPocket locker is not responsible for the content inside each package. For details, please read at Terms of Use on SantaPocket's official website: https://santapocket.com/dieu-khoan-su-dung Thank you!

- After 72 hours, the customer will receive a call and/or text message notifying that the order is about to be recalled. Customers have 24 hours to respond to Santa's message or pick up the delivery directly. After 24 hours, if no response is received from the customer, Santa will have the staff record the order information and collect it to keep at Santa's office. - Within the next 30 days, SantaPocket's customer service department will contact the customer at least once (Call directly and/or text via phone number/Zalo). **In case the receiver still cannot be contacted: Leave an SMS notification within the next 24 hours that the deliveries will be canceled if no response is received from the package owner on the 30th day. In case the customer is contacted, but the customer does not want to receive the deliveries and agrees to cancel: request the customer to confirm "Agree to cancel the package" via SMS/call to Santa. **In case you want to receive the delivery back, the customer is required to pay the locker rental fee within 72 hours according to SantaPocket's prescribed fee schedule and pay the fee to return the package to the customer's desired address. (If the customer has more than 1 package, the locker rental fee and shipping fee will only be charged once to support the customer). The orders will be returned FREE SHIPPING if you choose to receive it later when Santa has the next recall/maintenance time. **Note: For food deliveries, SantaPocket only keep for a maximum of 24 hours. Santa will send notifications through the app to remind customers to pick up deliveries continuously. After 24 hours, if the receiver cannot be contacted or the food order has not been received, SantaPocket will remove the order from the locker to ensure hygiene for other users. This term only applies to fresh/ready-to-eat food that need to be used on the same day. For dry foods, SantaPocket staff will send the deliveries back according to the information on the package to the customer. Thank you!

Currently, SantaPocket has 3 main forms of cooperation including: - Buy the locker - Rent the locker - Provide installation location For more detailed information, please contact: - Email: info.santapocket@suga.vn - Hotline: 0974 549 066 Thank you!

SantaPocket delivery cabinets will be warranted for 1 year for all problems resulting from the production process.
You can refer to the Terms and Conditions page for more detail!