SantaPocket is a 4.0 smart delivery locker using modern IoT technology.
All sending and receiving action are done through a convenient mobile application. It’s time - effort - cost saving.
Speed up the delivery process 10 times
Limit direct contact maximumly.
Secure and protect your package effectively.
Compact design, easy to install
SantaPocket is only responsible for packages with a value of less than 2 million VND and is not responsible for the content inside each package.
Business partners & end-consumers are two potential customer groups SantaPocket aims to expand the market and optimize product efficiency, thereby bringing the highest benefits to consumers as well as investors.
According to statistics, as of February 2023, SantaPocket has achieved impressive numbers:
locations in Ho Chi Minh City have signed a cooperation agreement to install cabinets
users use the SantaPocket cabinet service
cabinets come into operation
successful delivery order
"5 stars for Santa's service. Although being a bit confusing at first and taking a long time to use, it is fast and convenient later. I have lived in an apartment for a long time but only now know this technology. I hope the cabinet will appear in more places."
Cư dân chung cư
"Previously, to finish 10 orders, it would take an hour to wait for customers, sometimes it was raining, windy and sunny but still had to wait. Now that I have this cabinet, it takes less than 2 minutes to send dozens of applications. Thank you so much Santa!"
"I often shop online. I also often away from home, and there is no one in my house. A neighbor, by chance, "enticed" me to use SantaPocket. I think it's cool, so I try it and like Santa until now. Using Santa for a whole month doesn't cost much, but it's safe."
Nhân viên văn phòng
"This cabinet is so smart, isn't it? There are so many cool things now. Let me share in the Zalo group to let everyone know that this new cabinet is very convenient in the apartment."
Cư dân One Verandah
Please follow the instructions below to use the SantaPocket Web App version
Step 1: Open Camera & Scan the QR code printed on the SantaPocket cabinet
Step 2: Select "Use Web Version"
Step 3: Enter the phone number and OTP code sent to the device
Step 4: Fill in recipient information, choose locker's size
Step 5: Press continue to open the locker automatically
Step 6: Put the goods in the locker and close it
*The web version does not apply to the CONTRACTOR. Please download the SantaPocket app and Recharge to receive the goods.
Please check the cases below!
- Does the "Delivery History" section on SantaPocket app have incoming orders? If yes, then the failure to receive SMS may be due to a network error, full memory,... Please follow the information on the app and proceed to receive the goods as usual.
- If there is no order information in "Delivery history", please contact the sender/shipper to check if they sent the wrong phone number, then notify Hotline 0938.395.147 - 0949.498.835 for assistance.
To cancel the order, you must ensure that the locker has not been closed and follow the instructions displayed on the application screen, specifically as follows:
Step 1: Open the locker after filling in the recipient's information.
Step 2: Wait for about “10 seconds” to see the order cancellation notice.
Step 3: Click “HERE” and select “Yes, I am sure”.
Step 4: Close the locker and wait for the system to respond.
In case you have accidentally closed the locker and have not placed the package, please contact Hotline 0938.395.147 – 0949.498.835 for the support!
Please double-check the cases below!
1. Are you using the correct phone to receive the delivery message?
2. Did you scan the correct QR code according to the notification message?
3. Does your phone have 3G/4G or is it accessing Wifi?
If you have checked all 3 cases above and still cannot open the locker, please contact Hotline 0938.395.147 or 0949.498.835 for support!
Please follow SantaPocket's delivery reminder system below!
- On the application: notification reminder after 3 hours and continuously within 24 hours.
- After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
- After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.
Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.
After one year of operation, based on receiving comments and feedback from users in apartments, cabinet installation locations… SantaPocket decided to change the new cabinet rental fee schedule to bring the best experience to customers. client. With the criterion of becoming a smart and modern delivery and delivery utility cabinet, but still maintaining quality and […]
Please follow the instructions below to use the SantaPocket Web App version SHIPPERStep 1: Open Camera & Scan the QR code printed on the SantaPocket cabinetStep 2: Select “Use Web Version”Step 3: Enter the phone number and OTP code sent to the deviceStep 4: Fill in recipient information, choose locker’s sizeStep 5: Press continue to […]
Happy birthday, SantaPocket is grateful to dear customers, giving away the first 1 hour of use for all orders. Thank you to all customers who have always trusted and accompanied Santa during the past time. One year is neither too long nor too short for SantaPocket to feel the support and love of all customers. […]