SantaPocket is a 4.0 smart delivery locker using modern IoT technology.
All sending and receiving action are done through a convenient mobile application. It’s time - effort - cost saving.
Speed up the delivery process 10 times
Limit direct contact maximumly.
Secure and protect your package effectively.
Compact design, easy to install
SantaPocket is only responsible for packages with a value of less than 2 million VND and is not responsible for the content inside each package.
Business partners & end-consumers are two potential customer groups SantaPocket aims to expand the market and optimize product efficiency, thereby bringing the highest benefits to consumers as well as investors.
Theo thống kê, đến tại thời điểm tháng 08/2023, SantaPocket đã đạt được những con số vô cùng ấn tượng:
locations in Ho Chi Minh City have signed a cooperation agreement to install cabinets
users use the SantaPocket cabinet service
cabinets come into operation
successful delivery order
"Our company usually delivers vegetables for customers who are living in apartments. Since there is SantaPocket, the delivery process has been sped up. We can send all the orders at one time. The hotline is available 24/7, consecutively reminds the recipients to take their delivery. Thanks to that, the vegetables and fruits still can keep fresh when our customers take them. Thanks, Santa."
"I'm very satisfied with this Santa service, I'm used to shopping online a lot, and thanks to Santa, I know that my goods are being protected when I'm not at home with a very reasonable rental fee, you never have to worry about loss or mistaking anymore. Besides, this is also a time-saving solution for both me and the delivery men. We don't have to wait for phone calls anymore."
HiPB Coffee CEO
"I'm a person who has aged, I rarely do online shopping but my wife does. She regularly sets my office address as the destination for her deliveries due to the nature of the job making her not be able to receive them easily. After having researched and experienced Santa smart locker, I'm very amazed about its convenience. The application interface is very easy to use, easy to understand, even I - an old man - can find that's a piece of cake. Above all, I can be proactive in receiving time and my goods are well-secured. I'm truly impressed with this innovative service. Thank Santa for helping me to save and take the initiative time."
Game Design Manager
"5 stars for Santa's service. Although being a bit confusing at first and taking a long time to use, it is fast and convenient later. I have lived in an apartment for a long time but only now know this technology. I hope the cabinet will appear in more places.!!!"
Cư dân chung cư
"This cabinet is so smart, isn't it? There are so many cool things now. Let me share in the Zalo group to let everyone know that this new cabinet is very convenient in the apartment."
Cư dân One Verandah
"I often shop online. I also often away from home, and there is no one in my house. A neighbor, by chance, "enticed" me to use SantaPocket. I think it's cool, so I try it and like Santa until now. Using Santa for a whole month doesn't cost much, but it's safe."
Nhân viên văn phòng
"Previously, to finish 10 orders, it would take an hour to wait for customers, sometimes it was raining, windy and sunny but still had to wait. Now that I have this cabinet, it takes less than 2 minutes to send dozens of applications. Thank you so much Santa!"
"I'm busy as a bee at work so I rarely present at home. It's so convenient when having SantaPocket right where I live, both I and the delivery men can now get the process done so quickly. It's time-saving and reasonable, my deliveries are protected safely more than I expected and the customer service is just so wonderful and professional. In general, I am very contented."
Please follow the instructions below to use the SantaPocket Web App version
Step 1: Open Camera & Scan the QR code printed on the SantaPocket cabinet
Step 2: Select "Use Web Version"
Step 3: Enter the phone number and OTP code sent to the device
Step 4: Fill in recipient information, choose locker's size
Step 5: Press continue to open the locker automatically
Step 6: Put the goods in the locker and close it
*The web version does not apply to the CONTRACTOR. Please download the SantaPocket app and Recharge to receive the goods.
Please check the cases below!
- Does the "Delivery History" section on SantaPocket app have incoming orders? If yes, then the failure to receive SMS may be due to a network error, full memory,... Please follow the information on the app and proceed to receive the goods as usual.
- If there is no order information in "Delivery history", please contact the sender/shipper to check if they sent the wrong phone number, then notify Hotline 0938.395.147 - 0949.498.835 for assistance.
To cancel the order, you must ensure that the locker has not been closed and follow the instructions displayed on the application screen, specifically as follows:
Step 1: Open the locker after filling in the recipient's information.
Step 2: Wait for about “10 seconds” to see the order cancellation notice.
Step 3: Click “HERE” and select “Yes, I am sure”.
Step 4: Close the locker and wait for the system to respond.
In case you have accidentally closed the locker and have not placed the package, please contact Hotline 0938.395.147 – 0949.498.835 for the support!
Please double-check the cases below!
1. Are you using the correct phone to receive the delivery message?
2. Did you scan the correct QR code according to the notification message?
3. Does your phone have 3G/4G or is it accessing Wifi?
If you have checked all 3 cases above and still cannot open the locker, please contact Hotline 0938.395.147 or 0949.498.835 for support!
Please follow SantaPocket's delivery reminder system below!
- On the application: notification reminder after 3 hours and continuously within 24 hours.
- After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
- After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.
Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.
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The first registration to receive gifts of the SantaSurprise has officially closed with warm support from everyone. That wouldn’t have happened without the support from our partners and the love from users for this program. Santa would like to thank our partner – Lothamilk, for accompanying Santa to bring delicious and nutritious products, spreading joy […]
From August 12, 2023, the SantaSurprise feature will be officially available on the SantaPocket app, promising to bring unexpected and interesting experiences to all Santa users. What is SantaSurprise? SantaSurprise was built to give users the opportunity to experience quality products and services in an easy, convenient and completely free way through the SantaPocket system. […]