Explore santapocket cabinet

SantaPocket is a 4.0 smart delivery locker using modern IoT technology.

All sending and receiving action are done through a convenient mobile application. It’s time - effort - cost saving.

Specifications

cabinet
10 lần

Speed up the delivery process 10 times

Hạn chế

Limit direct contact maximumly.

Bảo mật

Secure and protect your package effectively.

Thiết kế

Compact design, easy to install

How to use santapocket cabinet

Send

Step 1: Scan the QR code

Step 2: Fill in the information

Step 3: Send

Receive

Step 1: Get notifications

Step 2: Scan the QR code

Step 3: Receive

Self-rent

Step 1: Choose "Self-rent"

Step 2: Fill in the information

Step 3: Send

Price list locker rental

(Milestone calculated from the time of shipment)
the first 12 hours

500Đ

/ 30 minutes
the next 12 hours

700Đ

/ 30 minutes
the next 24 hours

1000Đ

/ 30 minutes
the next 48 hours

2000Đ

/ 30 minutes

*Note

SantaPocket is only responsible for packages that are less than 2 million VND and are verified the faults is from SantaPocket.

Cooperation goal - b2b partner

Business partners & end-consumers are two potential customer groups SantaPocket aims to expand the market and optimize product efficiency, thereby bringing the highest benefits to consumers as well as investors.

ecommerce
Shopee, Lazada, Tiki, Sendo, Taobao, …

E-commerce company

shipper
Grab, Gojek, GHTK, GHN, J&T, Baemin, Shopee Food, …

Shipping company

market
  • GS25, Circle K, 7 Eleven, Domino, KFC, Annam Gourmet, Nova Market, Pharmacity, …
  • Bakery, clothing store, grocery store, …
  • Business shops Fast food company / SuperMarket

    investor
    Chung cư, tòa nhà, văn phòng, siêu thị, sân bay, ga tàu điện, …

    Investor

    cooperation
    cooperation
    cooperation
    cooperation
    cooperation
    cooperation
    cooperation

    Locations locker installation

    Theo thống kê, đến tại thời điểm tháng 10/2022, SantaPocket đã đạt được những con số vô cùng ấn tượng:

    0

    locations in Ho Chi Minh City have signed a cooperation agreement to install cabinets

    >0

    users use the SantaPocket cabinet service

    0

    cabinets come into operation

    >0

    successful delivery order

    View locations
    model
    FAQ

    Frequently asked questions

    I want instructions on how to use the Web version without downloading the App

    Please follow the instructions below to use the SantaPocket Web App version

    SHIPPER
    Step 1: Open Camera & Scan the QR code printed on the SantaPocket cabinet
    Step 2: Select "Use Web Version"
    Step 3: Enter the phone number and OTP code sent to the device
    Step 4: Fill in recipient information, choose locker's size
    Step 5: Press continue to open the locker automatically
    Step 6: Put the goods in the locker and close it

    RECEIVER
    *The web version does not apply to the CONTRACTOR. Please download the SantaPocket app and Recharge to receive the goods.

    I did not receive SMS notification about the goods

    Please check the cases below!

    - Does the "Delivery History" section on SantaPocket app have incoming orders? If yes, then the failure to receive SMS may be due to a network error, full memory,... Please follow the information on the app and proceed to receive the goods as usual.
    - If there is no order information in "Delivery history", please contact the sender/shipper to check if they sent the wrong phone number, then notify Hotline 0938.395.147 - 0949.498.835 for assistance.

    I want to cancel my order because the package does not fit in the locker

    To cancel the order, you must ensure that the locker has not been closed and follow the instructions displayed on the application screen, specifically as follows:

    Step 1: Open the locker after filling in the recipient's information.
    Step 2: Wait for about “10 seconds” to see the order cancellation notice.
    Step 3: Click “HERE” and select “Yes, I am sure”.
    Step 4: Close the locker and wait for the system to respond.

    In case you have accidentally closed the locker and have not placed the package, please contact Hotline 0938.395.147 – 0949.498.835 for the support!

    I have scanned the QR code but can not open the locker

    Please double-check the cases below!
    1. Are you using the correct phone to receive the delivery message?
    2. Did you scan the correct QR code according to the notification message?
    3. Does your phone have 3G/4G or is it accessing Wifi?

    If you have checked all 3 cases above and still cannot open the locker, please contact Hotline 0938.395.147 or 0949.498.835 for support!

    In case the customer does not come to receive the goods (abandon the goods or leave them for longer than 48 hours)

    Please follow SantaPocket's delivery reminder system below!

    - On the application: notification reminder after 3 hours and continuously within 24 hours.
    - After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
    - After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.

    Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.

    Blogs

    News / 496 views / 10 Nov 2022
    SantaPocket’s next destination: Oriental Plaza

    From November 12, 2022, 8 SantaPocket cabinets will be officially started at Oriental Plaza apartment building in Tan Phu district, bringing the total number of SantaPocket cabinets in Ho Chi Minh City to 30. This is not only the successful start of SantaPocket’s 2nd year of operation, but also the motivation for us to strive […]

    News / 654 views / 03 Nov 2022
    SANTAPOCKET’S PARTNER: THE HARMONA

    In the first months of 2022, SantaPocket Smartbox received order feedback from residents in large apartment complexes such as Palm Heights, Diamond Island (Q2), Riviera Point (Q7)… Following those successes, in November 2022 SantaPocket is extremely honored to accompany The Harmona apartment building, ready to serve residents here with a Convenient delivery service, Modern and […]

    News / 1551 views / 16 Sep 2022
    Get an “EXCLUSIVE” TOTE BAG when you top up SantaPocket!

    ? September is here! ? Only in this month, join SantaPocket to get an attractive promotion! ? From September 5 to September 12, 2022, when top up your SantaPocket wallet from 200,000 VND, you will get the coolest “exclusive” Tote bag from us! Quick! Top up your wallet so as not to miss the opportunity […]