Information of Palm Heights
Palm Heights is phase 2 of the Palm City urban area invested by Keppel Land, Tien Phuoc, and Tran Thai. The apartment complex consists of 816 luxury apartments, distributed in 3 35-story towers along the river Giong Ong To and the Muong Kinh.
Palm Heights apartments overview in District 2:
- Location: Palm City urban area, Highway parallel HCMC – Long Thành – Dầu Giây, Ward An Phú, District 2, HCMC
- Surface area: 16,800 m²
- Number of blocks: 3
- Number of floors: 35
- Number of apartments: 816
- Apartment area: 76 – 123 m²
- Investor: Keppel Land, Tiến Phước, Trần Thái
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Cooperation process
2021 is the year of birth as well as a turning point for delivery technology when Suga cooperates with Combros to launch The SantaPocket Smart Self-service Locker and the company’s first cooperation unit is the Palm Heights apartment.
After a long time of researching, studying, and planning – Suga has officially cooperated with Palm Heights Management to launch The SantaPocket Smart Self-service Locker. The project has been implemented and officially made a debut to residents in October 2021 with 6 cabinets – located at 3 towers – and 2 lockers for each.
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During the operation, SantaPocket has organized many outstanding events to not only bring the brand closer to residents but also create a community for people who love this 4.0 technology platform.
Our outstanding events include: Launch event lasting for 2 months, Christmas event sending love to children, Online customer gratitude program, International Women’s Day offer on March 8th, …
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The difficulties that SantaPocket has encountered
“The first step is always the hardest” – In the beginning, SantaPocket encountered a lot of difficulties when running tests at the apartment. Since this is the first launch and there are many improvements throughout the process, difficulties are inevitable:
- Residents feel confused about adopting new technology
- Technical system failure during operation
- Unstable and slow Internet connection
- High failed orders quantity came from different objective reasons
- Application UX/UI interfaces are not qualified enough
After that is the journey to bring great experiences to our customers when:
- PGs are present at the cabinet and the customer care team extends support and guidance 24/7.
- Constantly receiving comments from users, upgrading equipment, technical errors are completely improved.
- Analyze the market to come up with a suitable customer file structure, helping users easily find the service they want.
- The instruction content is easy to understand, satisfies the user’s needs.
- Upgrading UX/UI to a standard, convenient version, providing the best experience.
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Revenue brings
Even SantaPocket ourselves were surprised by the numbers that we received after 1 month of testing before it was officially debuted, thereby showing a lot of the love, trust, and support from customers for SantaPocket.
- Total users downloaded the App: 617 users/816 apartments in total
- Successful orders: 1728 orders
- Fanpage likes: 15% increase compared to the beginning
![](https://santapocket.com/wp-content/uploads/2022/04/11-1-800x800.jpg)
Some pictures in reality
Let’s take a look at some actual pictures of Palm Heights with SantaPocket! In the future, SantaPocket promises to bring more conveniences and great experiences to residents when using our App.
![](https://santapocket.com/wp-content/uploads/2022/04/269518807_446732703676763_4583478702715989378_n-1-1200x800.jpg)
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Thanks for watching!