In case the customer does not come to receive the goods (abandon the goods or leave them for longer than 48 hours)

19 Oct 2022

Please follow SantaPocket’s delivery reminder system below!

– On the application: notification reminder after 3 hours and continuously within 24 hours.
– After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
– After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.

Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.