{"id":1851,"date":"2022-01-19T02:42:20","date_gmt":"2022-01-18T19:42:20","guid":{"rendered":"https:\/\/santapocket.com\/huong-dan-huy-don-khi-kien-hang-khong-vua-tu\/"},"modified":"2026-05-15T13:09:43","modified_gmt":"2026-05-15T06:09:43","slug":"huong-dan-huy-don-khi-kien-hang-khong-vua-tu","status":"publish","type":"post","link":"https:\/\/santapocket.com\/en\/huong-dan-huy-don-khi-kien-hang-khong-vua-tu\/","title":{"rendered":"Instructions for canceling orders when the package does not fit the cabinet"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1851\" class=\"elementor elementor-1851\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1ea88c e-flex e-con-boxed e-con e-parent\" data-id=\"2c1ea88c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60d91af1 elementor-widget elementor-widget-text-editor\" data-id=\"60d91af1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2025\/06\/1f4d2.png\" alt=\"?\" width=\"16\" height=\"16\" \/> SantaPocket updates the solution for the situation that many Customers may be facing: &quot;The package does not fit the size of the cabinet and the Sender\/Shipper wants to cancel the order but does not know how&quot;.<\/p>\n\n<p class=\"wp-block-paragraph\">.<img decoding=\"async\" src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2025\/06\/1f51c-2.png\" alt=\"?\" width=\"16\" height=\"16\" \/> Don&#039;t worry! When encountering the above situation, Customers should click on the text &quot;HERE&quot; displayed on the screen and follow the video instructions below to cancel the order.<\/p>\n\n<figure class=\"wp-block-video aligncenter\"><video src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2022\/01\/Huong-dan-Huy-don.mov\" controls=\"controls\" width=\"300\" height=\"150\"><\/video>\n<figcaption>How to cancel an order for the Recipient\/ Shipper<\/figcaption>\n<\/figure>\n\n<p class=\"wp-block-paragraph\">Note that orders can only be canceled when <img decoding=\"async\" src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2025\/06\/274c-1.png\" alt=\"\u274c\" width=\"16\" height=\"16\" \/> T\u1ee6 CH\u01afA \u0110\u00d3NG, trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00e3 \u0111\u00f3ng t\u1ee7 v\u00e0 ch\u01b0a \u0111\u1eb7t ki\u1ec7n h\u00e0ng v\u00e0o h\u00e3y li\u00ean h\u1ec7 hotline 0974 549 066 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3. Xin c\u1ea3m \u01a1n!<\/p>\n\n<p class=\"wp-block-paragraph\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<\/p>\n\n<p class=\"wp-block-paragraph\">Download the SantaPocket app at:<\/p>\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2025\/06\/1f4cd-2.png\" alt=\"?\" width=\"16\" height=\"16\" \/> IOS: <a href=\"https:\/\/l.facebook.com\/l.php?u=https%3A%2F%2Fapps.apple.com%2Fapp%2Fid1507758260%3Ffbclid%3DIwAR2ULaNEYNeeytLE87HCwIaAnoJZ4rr7Ml0YpiyeT-aOfoCAb7E57EgfuVQ&amp;h=AT0XDsYdCk05BZOLH_ewAjpE6Q2Z3-UNNruBI6QIxwgIGMGmBkW4Q3-MHyNhArgf_HeOQrrVQO1ZoaXc0LOeAU6J4mO7UoZGksDbBzgBmoj-aT3udvGejmsNj7Vk_jOxsQyK&amp;__tn__=-UK-R&amp;c[0]=AT0JYV6fuy0P9GHP2Xn6NhCPty7oCKGeztrivkDG92rDh3P3XukXFir6mEkqc3fAf-rlpyAJ1xIpK4IeJ3FSkA3tDsStRhFYwKjfHiIQHyUupIQI9VLpSbagXsVFFSmZs1XgBWy7p69TGcuSu6yOUklIbqFMganeRXAuWszQPxTHtKka7EIcOxHkiMFguM-kyvUcbwiT-vDLIxfvNw\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/apps.apple.com\/app\/id1507758260<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/santapocket.com\/wp-content\/uploads\/2025\/06\/1f4cd-2.png\" alt=\"?\" width=\"16\" height=\"16\" \/> Android: <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.sugamobile.santapocket&amp;fbclid=IwAR2mKtBPl_sepPWPwrons5IW8mrF-KtE3kA7mI-Wa1GoFUo91iHoQXf29N0\" target=\"_blank\" rel=\"noopener\">https:\/\/play.google.com\/store\/apps\/details?id=com.sugamobile.santapocket&amp;fbclid=IwAR2mKtBPl_sepPWPwrons5IW8mrF-KtE3kA7mI-Wa1GoFUo91iHoQXf29N0<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.facebook.com\/hashtag\/santapocket?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\">#SantaPocket<\/a> <a href=\"https:\/\/www.facebook.com\/hashtag\/smartdeliverylocker?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\">#SmartDeliveryLocker<\/a><a href=\"https:\/\/www.facebook.com\/hashtag\/combros?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\"> #Combros<\/a><a href=\"https:\/\/www.facebook.com\/hashtag\/sugaproduct?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\"> #Sugaproduct<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.facebook.com\/hashtag\/tukhoatienich?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\">#Tukhoatienich<\/a> <a href=\"https:\/\/www.facebook.com\/hashtag\/tugiaonhanh?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\">#Tugiaonhanh<\/a><a href=\"https:\/\/www.facebook.com\/hashtag\/sieutienichsieutietkiem?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\"> #Sieutienichsieutietkiem<\/a><a href=\"https:\/\/www.facebook.com\/hashtag\/dichvuchothuetu?__eep__=6&amp;__cft__[0]=AZWvIojGYVCuOGIwMxu8LGa6NPNNnjc4k-DE3JGH2AHbx3hmSai5tK5AbSc7TkJ8m3ZIc4864lSR23lOKRQlnd59_YwmqiAGDRQYE49OspSHw-kibErWeGOTX8uLo-GE0dEA0tzWjHK3G98XRxaS_a1AAdQGHz_rVR3XeYeCeHFk6uy-gIGyAnBgo-w5SxWIDEI&amp;__tn__=*NK-R\" target=\"_blank\" rel=\"noopener\"> #Dichvuchothuetu<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SantaPocket updates the solution for the situation that many Customers may be facing, which is \u201cSue [\u2026]<\/p>","protected":false},"author":1,"featured_media":1852,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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