{"id":995,"date":"2025-05-24T07:45:27","date_gmt":"2025-05-24T07:45:27","guid":{"rendered":"https:\/\/santapocket.com\/?page_id=995"},"modified":"2025-07-26T11:17:52","modified_gmt":"2025-07-26T04:17:52","slug":"cau-hoi-thuong-gap","status":"publish","type":"page","link":"https:\/\/santapocket.com\/en\/cau-hoi-thuong-gap\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSantaPocket App<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SantaPocket App<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can my friends\/relatives receive my order for me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please follow the instructions below to authorize someone to pick it up for you:<\/p>

\u279c Open the SantaPocket app<\/p>

\u279c Select the order you need to receive and select \u201cAuthorize\u201d<\/p>

\u279c Enter the recipient's phone number<\/p>

*Note: Receiving fee is charged to the original recipient. Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the Market, Parking, Charity, and Surprise features used for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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These are the utilities that the Santa Corp ecosystem is developing to enhance the user experience! Here, users can not only manage personal assets but also make purchases, gifts, etc. Specifically:\u00a0<\/p>

1. SantaMarket:<\/strong>\u00a0E-commerce platform (Mobile and website) helps connect products sold between individuals, businesses with consumers, shortening the distance between buyers and sellers on the Santa ecosystem.\u00a0<\/p>

2. SantaSurprise:<\/strong>\u00a0The program gives users the opportunity to experience products\/services from reputable brands by registering and receiving gifts through the SantaPocket cabinet system completely free of charge.\u00a0<\/p>

3. SantaCharity:<\/strong>\u00a0The charity feature helps philanthropists and volunteers get closer to those in need and do charity work easily and transparently.\u00a0<\/p>

4. SantaParking:<\/strong>\u00a0Advanced IoT solution for modern residential and urban parking management, bringing convenience, efficiency and enhanced security to both residents and visitors. Stay tuned for new applications in the SantaPocket ecosystem! Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I lost my SIM but still want to keep my account (that account still has Xu) <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For convenience in use, you need to re-register another account because each SantaPocket account is associated with ONE phone number. In this case, you need to re-issue the lost SIM or register an account with a new phone number.<\/p>

To transfer money from your old account to your new account, please contact SantaPocket Hotline 0974 549 066. Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have not received the goods but the system reports that the order is completed\/failed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In this case, please contact SantaPocket Hotline 0974 549 066 for support! Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I used the Web version to receive the goods but it did not work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SantaPocket does not offer PICKUP on the web version. Please download the SantaPocket app to receive your order. Thank you Santa!<\/p>

\u25b7 Download the app on IOS:\u00a0https:\/\/apps.apple.com\/app\/id150775826<\/a>\u00a0<\/p>

\u25b7 Download the app on Android:\u00a0https:\/\/play.google.com\/store\/apps\/details?id=com.sugamobile.santapocket&pli=1<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I can't click the "Send" button <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please check and make sure you have filled in all the required information (including: recipient's phone number, product classification, choosing the appropriate drawer size). If you still cannot click "Send", please contact Hotline 0974 549 066 for support! Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I can't choose the cabinet size? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The size of the cabinet you selected has been used up. Please choose another size or send the goods to another cabinet. Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I didn't place an order but got a pickup notification from SantaPocket? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In this case, please open the SantaPocket App.<\/p>

\u279c Go to the Order section to see the Sender's information and Order Notes (if any) to check if the Shipper sent the wrong phone number.<\/p>

If you need help CANCELING your order, please contact SantaPocket Hotline! Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I can't open the app, the screen keeps showing loading! <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This case depends on many factors such as weak wifi signal, unstable network, please exit the application and reopen it. Make sure the SantaPocket application and phone operating system have been updated to the latest version. If you still cannot open the application, please contact the Hotline for support! Thank you Santa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I did not receive the OTP code when registering an account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Currently, SantaPocket supports sending OTP codes via SMS for carriers such as: Mobi, Vina, Viettel, Vietnamobile, Gtel, I-telecom, Reddi. In case you are using a mobile carrier on the above list but still do not receive the OTP code, or are not using a mobile carrier on the above list, please use another code sending method (ZNS or Voice).<\/span>\u00a0If you still do not receive the OTP code, please contact Hotline 0974 549 066 for support! Thank you Santa!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I am not receiving SMS notifications about new packages <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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