– Depending on the size of the sender’s goods, the customer then chooses a suitable locker size for their goods·.
– If there is an issue involving the loss of a user’s package, SantaPocket will report the results to the person who requested the inspection within 48 hours after checking the camera. If the cause of loss originates from SantaPocket, the company will take responsibility for the package.
*Note: SantaPocket is only liable for goods with a value of less than 2 million VND and can verify the cause of loss of the package was from SantaPocket.
– SantaPocket is not responsible for the contents of the package.
– Regulations on goods that are prohibited from sending/transporting according to state regulations.